Network Operations Technician

Broadband Communications North

jobsincanada.one

Candidates must possess a valid MikroTik Certified Network Engineer (MTCRE) or Certified Cisco Network Professional (CCNP) certification. The candidate should have 4+ years demonstrated experience in a related field, experience working in a telecom environment or a combination of the two. The candidate must possess a valid driver’s license and be able to travel within Manitoba. Must provide a valid Criminal record check and child abuse registry check upon hire.

Position Responsibilities:

· Proactively monitor the network, using monitoring systems to identify and correct network issues

· Provide support for:

· Escalated tickets via progression (exceeded resolvable time limits by service desk)

· Escalated tickets via scope (limited knowledge at service desk)

· Prepare/coordinate work orders and equipment requests to resolve network issues

· Provide configuration and/or technical support for devices or applications

· Perform bandwidth management functions (routing, QoS, other prioritization)

· Perform network quality monitoring (packet loss, jitter, or issues that could lead to network device failures)

· Maintain and support IP Address Management (IPAM)

· Complete firmware upgrades for all network devices

· Monitor network device management (NOC System)

· Travel to perform network maintenance, repair, and new installation as required

· Create and maintain network documentation such as FAQ articles, procedure, device configuration, etc.

· Communicate with staff and customers in a friendly and curious manner at all times

· Ensure that impacted clients are properly notified of emergency outages, maintenance work and any other work that may affect their service

Knowledge, Skills, and Abilities(required for satisfactory job performance):

· Knowledge of LAN/WAN configurations and topologies.

· Familiarity with troubleshooting networking equipment and TCP/IP

· Experience with protocol analysis and SNMP network management

· Experience in managing routers, switches, firewalls, hubs, bridges, gateways.

· Technical knowledge of RF technologies (PtP/PtM systems, microwave, WiMAX, and/or satellite -VSAT)

· Knowledge of ITIL framework

· Ability to operate tools, components, and peripheral accessories

· Ability to read and understand technical manuals, procedural documentation, and OEM guides

· Ability to work in a team-oriented, collaborative environment

· Ability to effectively prioritize and execute tasks in a high-pressure environment

· Ability to convey technical information to non-technical people

· Effective interpersonal skills and relationship-building skills

· Effective written and oral communication skills

· Effective analytical and problem-solving abilities, with keen attention to detail

· Demonstrate willingness for independent proactive learning and research

· Demonstrate self-motivated behavior

· Demonstrate positive, professional attitude when working with clients and peers

Work Conditions:

Working hours are typically Mon-Fri or Tues-Sat 8:30am to 4:30pm, or 10:00am to 6:00pm.

Available for on-call work as required (evenings, weekends, and statutory holidays)

Available for travel to northern and remote First Nation communities (small planes, helicopter, hovercraft)

Available to stay overnight if required.

Sitting for extended periods of time working with computers and electronic devices

Dexterity of hands and fingers to operate hand and power tools, and to handle other computer components

Lifting and transporting of heavy to moderately heavy objects, such as computers and network equipment

Safety instructions must be followed when using some electronic devices as they will omit traces of radiation

Knowledge of BCN’s client base and communities would be a benefit to the position

BCN is an equal opportunity employer

Job Types: Full-time, Permanent

Salary: $52,000.00-$73,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • Paid time off
  • Vision care

Schedule:

  • 8 hour shift
  • Monday to Friday
  • On call
  • Weekend availability

Supplemental pay types:

  • Bonus pay
  • Overtime pay

COVID-19 considerations:
Yes.

Work Location: In person

Expected start date: 2023-03-31

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