Membership Experience Associate

Overview

OASW is the voice of the social work career in Ontario and our mission is to mobilize psychological well being and wellbeing throughout Ontario. Our 2022-2027 Strategic Plan outlines how we’ll advance the social work career by shaping the way forward for social work, main fairness integration, rising our membership, enhancing our engagement, and constructing a sustainable future for the group.

We’re searching for a Membership Expertise Affiliate to affix our dynamic crew on a 12-month contract to successfully enroll and onboard new members, facilitate membership renewals and join members to providers.  This position contains associated communications, monetary and administrative processes and using member engagement software program.

If you’re a collaborative and arranged particular person with confirmed administrative and communication abilities, this place is effectively suited to you.

Candidates of all races, ethnic origins, religions, skills, gender identities and expressions, and sexual orientations are inspired to use.

What We Provide

·        Optimistic and inclusive crew tradition.

·        Shared deal with development, innovation, collaboration and repair to members.

·        Complete trip and advantages package deal, together with help for ongoing profession improvement.

·        Hybrid working mannequin (2 days in downtown Toronto workplace, 3 days digital).

Duties

·        Overview and activate new member enrolments in accordance with Affiliation insurance policies and successfully onboard new members.

·        Make the most of know-how options to successfully facilitate immediate membership renewals. Observe up on non-renewals for retention functions.

·        Reply to membership-related phone and e mail inquiries. Present info on membership standing, insurance policies, providers and initiatives.

·        Reply to and triage normal e mail and phone inquiries from members and non-members concerning Affiliation actions and initiatives, in addition to info requests.

·        Reconcile cost of membership dues day by day to make sure correct monetary data.

·        Take care of all payment cost points, together with billing, month-to-month pre-authorized debits and bank card funds, and financial institution deposits, and problem-solve points and considerations.

·        Put together month-to-month monetary experiences, making certain accounting and audit necessities, processes and timelines are met.

·        Carry out common information clean-up and updates to make sure recordsdata are reflective of up-to-date info for organizational use and evaluation.

·        Put together month-to-month statistical experiences on membership developments and report on key metrics.

·        Reply to member profit inquiries and enrollment requests from members and repair suppliers. Put together statistical experiences on profit use and report on key metrics.

·        Extract member lists for administration and crew members based mostly on particular standards.

·        Take part in steady coaching associated to the Affiliation’s member engagement software program.

·        Work with crew members and supervisor to implement course of optimizations and automations.

{Qualifications}

·        1 12 months of business-related expertise and aptitude for steady enchancment.

·        Glorious interpersonal and customer support abilities.

·        Glorious verbal and written communication abilities.

·        Demonstrated adaptability/flexibility and collaborative teamwork, together with success in working effectively with individuals and groups and constructing robust relationships.

·        Capacity to arrange and prioritize. Capacity to multitask and meet fast timelines.

·        Glorious software program and software use, together with databases and information assortment. Data of iMIS member engagement software program an asset.

·        Facility with numbers and accounting ideas. Correct information entry abilities.

·        Expertise working in a membership affiliation will likely be thought-about a powerful asset.

·        Bilingual (French and English) will likely be thought-about a powerful asset.

Annual Wage: $50,000

To Apply: Please ship a canopy letter and resume to [email protected]

Be aware: Apply Now! Purposes will likely be thought-about as they’re acquired.

Tagged as: Administration

Compensation

Annual Wage: $50,000

Complete trip and advantages package deal, together with help for ongoing profession improvement.

Apply

To Apply: Please ship a canopy letter and resume to [email protected]

Be aware: Apply Now! Purposes will likely be thought-about as they’re acquired.