Manager of IT Services

Dalhousie University

Place Particulars
Place Data

Place Title Supervisor of IT Companies
Division/Unit MedIT – Computing & Media Svcs
Location Halifax, Nova Scotia, Canada
Posting Quantity S426-23
Worker Group DPMG
Place Sort Common, On-Going
Period of Contract (if relevant)
Employment Sort Full Time
Full-time Equivalency (FTE) 1
Wage $66,445 – $89,012, each year.
Classification ADM-06
Provisional Assertion This can be a provisional classification. Formal common evaluation classification procedures could also be initiated at any time by the incumbent or supervisor after the incumbent has labored a minimal of six months within the position.
About Dalhousie College Dalhousie College is Atlantic Canada’s main research-intensive college and a driver of the area’s mental, social and financial growth. Positioned within the coronary heart of Halifax, Nova Scotia, with an Agricultural Campus in Truro/Bible Hill, Dalhousie is a really nationwide and worldwide college, with greater than half of our virtually 21,000 college students coming from outdoors of the province. Our 6,000 college and employees foster a vibrant, purpose-driven neighborhood, that celebrated 200 years of educational excellence in 2018.
Job Abstract Throughout the College of Medication, the Medical Data Know-how (MedIT) unit offers expertise and data assist providers to the medical and well being education schemes at Dalhousie. Reporting to the Director, MedIT, the Supervisor of IT Companies leads a rising staff of laptop helpdesk, technical operations, and simulation expertise assist employees that allow clean operations in any respect College of Medication campus places. The supervisor is accountable for making certain that IT system infrastructure and laptop property are managed and maintained appropriately, making certain constant and efficient computing and simulation schooling expertise assist is obtainable in any respect medical campus places all through the area.
Key Obligations
  • Develops assist fashions that make sure that acceptable ranges of assist can be found in any respect campuses, together with the event and upkeep of service catalogs and acceptable staffing ranges and schedules for every campus.
  • Manages, develops, and maintains MedIT’s ticketing system, service desk cellphone system, and different communication instruments to handle technical assist and repair requests, increasing and enhancing the instruments/performance as required.
  • Manages the College’s laptop {hardware} and software program infrastructure at a excessive stage of availability and repair in assist of the College’s educational, administrative and analysis calls for.
  • Works in shut collaboration with ITS to develop and maintains acceptable laptop pictures and endpoint safety monitoring instruments for Dalhousie owned computer systems utilized by the College of Medication.
  • Gives management to a distributed staff of technical specialists for the supply, upkeep, and operation of the College’s computing infrastructure offering a clearly articulated set of providers for tutorial, administrative, analysis and simulation schooling actions.
  • Oversees daily move of IT assist tickets and requests, making certain that every one requests are managed appropriately and in a well timed method; moreover, acts as the first escalation level for IT assist employees once they have advanced technical challenges, tough buyer requests, or main incidents.
Be aware The profitable applicant will probably be eligible for hybrid work (mixture of in-person work on campus and distant work) as agreed by all events primarily based on operational necessities and college pointers.
Required {Qualifications}
  • Undergraduate diploma in laptop science, data science, or different associated subject with 5 years of associated expertise working in a supervisory/administration capability in advanced distributed environments, ideally in a college or massive institutional setting, or an equal mixture of coaching and expertise.
  • Glorious communication expertise (written and verbal), interpersonal, and organizational expertise.
  • Confirmed potential to guide excessive performing groups.
  • Expertise in request monitoring software program, Microsoft Workplace 365, Microsoft working programs (Home windows), and Apple working programs (macOS).
  • Grasp’s stage schooling in data or expertise administration.
  • Associated trade certifications, together with A+, CompTIA, ITIL, CISM, are strongly most popular.
Job Competencies The profitable candidate is anticipated to show proficiency in Dalhousie’s core and management competencies (, particularly:
– Respect & Inclusion
– Information & Considering Abilities
– Considering and Performing Strategically
– Relationship Constructing
– Change & Innovation
Extra Data Dalhousie College helps a wholesome and balanced life-style. Our complete compensation package deal features a outlined profit pension plan, well being and dental plans, a well being spending account, an worker and household help program and a tuition help program.
Utility Consideration Purposes from present college workers and exterior candidates are assessed concurrently. Present college workers will probably be given particular consideration.
We sincerely respect all functions and notice that solely candidates chosen for an interview will probably be contacted immediately by the hiring division or Human Assets.
Range Assertion Dalhousie College commits to attaining inclusive excellence via frequently championing fairness, variety, inclusion, and accessibility. The college encourages functions from Indigenous individuals (particularly Mi’kmaq), individuals of Black/African descent (particularly African Nova Scotians), and members of different racialized teams, individuals with disabilities, girls, individuals figuring out as members of 2SLGBTQIA+ communities, and all candidates who would contribute to the variety of our neighborhood. For extra data, please go to .

Posting Element Data

Variety of Vacancies 1
Open Date 11/08/2023
Shut Date 11/30/2023
Open Till Stuffed No
Particular Directions to Applicant
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