Manager, Education & Training

WAVE

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We consider small companies are on the coronary heart of our communities, and championing them is price preventing for. We empower small enterprise house owners to handle their funds fearlessly, by providing the only, all-in-one monetary administration answer they cannot stay with out.

Concerning the Position

As Supervisor, Schooling and Coaching, you’ll develop, ship, and preserve applications designed to assist specialists throughout their total worker lifecycle and assist them present high quality service to Wave prospects. You’ll work to innovate and create scalable studying options that assist our enterprise targets and drive general success.

This is how you may make an influence

  • Preserve an environment friendly onboarding program that ensures new Buyer Assist Specialists attain proficiency of their roles rapidly.
  • Drive steady schooling to handle data gaps or uplevel expertise wanted to assist the workforce meet their targets.
  • Preserve inner data property designed to assist job success and guarantee swift service to Wave prospects.
  • As a part of launch assist, oversee communication of product updates and related coaching required for specialists to make sure “buyer readiness” for brand spanking new options at Wave.
  • Objectively assess the influence and effectiveness of the educational programs and curriculum in opposition to studying outcomes, report on metrics, and supply suggestions and suggestions on enhancements and future choices.

You Thrive Right here By Possessing the Following:

  • Bachelor’s of Schooling or equal expertise growing and implementing coaching applications at a startup.
  • 4+ years of expertise in customer-facing or customer-enablement rolesStrong venture administration expertise and familiarity with software program launch cycles and work administration.
  • Distinctive communication expertise throughout stakeholders at a number of ranges.
  • Are an knowledgeable facilitator who can interact audiences at varied ranges.
  • Ardour for enabling people and organizations to thrive.

At Wave, you’re handled just like the unimaginable human being you might be.

Work From The place You Work Finest: We are going to at all times have a welcoming, energizing, and world-class workplace (in Toronto) with an area for you. Or, in case you’re extra snug working from residence, the selection is yours.

We Care About Future You: You’ll stretch your self and you’ll develop at Wave. Additionally, you will be supported on this journey with numerous studying experiences, instructional allowances, mentorship, and a lot extra.

We Assist the Full You: We make a critical funding in your well being & wellness. After we take into consideration advantages we take into consideration physique, thoughts, & soul and we take these things very critically.

We Take Care of the Fundamentals: Truthful compensation, all of the workplace perks you’d need, and the varied goodies you’d anticipate from a rising tech firm. That is the plain stuff, however we don’t need you to suppose we forgot!

We consider {that a} numerous and inclusive tradition creates one of the best office. We embrace our variations, worth individuality, and the broad spectrum of each Waver’s expertise and skills. We problem one another from a spot of respect and pursuit of steady progress. We belief one another and encourage everybody to convey their genuine selves to work, on a regular basis. As Wavers, our voices matter, our opinions are met with an open thoughts. The most effective concepts win, regardless of whose they’re. Contributing to an inclusive tradition is part of all of our job descriptions.

We’ve been repeatedly acknowledged as one in every of Canada’s High Ten Most Admired Company Cultures and one in every of Canada’s Nice Locations to Work in classes together with Know-how, Millennials, Psychological Well being, Inclusion and Girls.

Are you able to be a Waver? Be a part of us!

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