Manager, Education & Training

WAVE

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We consider small companies are on the coronary heart of our communities, and championing them is price preventing for. We empower small enterprise homeowners to handle their funds fearlessly, by providing the best, all-in-one monetary administration resolution they can not stay with out.

Concerning the Function

As Supervisor, Schooling and Coaching, you’ll develop, ship, and keep applications designed to help specialists throughout their whole worker lifecycle and assist them present high quality service to Wave prospects. You’ll work to innovate and create scalable studying options that help our enterprise objectives and drive general success.

Here is how you will make an influence

  • Preserve an environment friendly onboarding program that ensures new Buyer Help Specialists attain proficiency of their roles shortly.
  • Drive steady schooling to deal with information gaps or uplevel expertise wanted to assist the group meet their goals.
  • Preserve inside information property designed to help job success and guarantee swift service to Wave prospects.
  • As a part of launch help, oversee communication of product updates and related coaching required for specialists to make sure “buyer readiness” for brand spanking new options at Wave.
  • Objectively assess the influence and effectiveness of the educational methods and curriculum towards studying outcomes, report on metrics, and supply suggestions and suggestions on enhancements and future choices.

You Thrive Right here By Possessing the Following:

  • Bachelor’s of Schooling or equal expertise growing and implementing coaching applications at a startup.
  • 4+ years of expertise in customer-facing or customer-enablement rolesStrong undertaking administration expertise and familiarity with software program launch cycles and work administration.
  • Distinctive communication expertise throughout stakeholders at a number of ranges.
  • Are an knowledgeable facilitator who can have interaction audiences at numerous ranges.
  • Ardour for enabling people and organizations to thrive.

At Wave, you’re handled just like the unimaginable human being you’re.

Work From The place You Work Greatest: We are going to at all times have a welcoming, energizing, and world-class workplace (in Toronto) with an area for you. Or, in the event you’re extra comfy working from house, the selection is yours.

We Care About Future You: You’ll stretch your self and you’ll develop at Wave. Additionally, you will be supported on this journey with various studying experiences, academic allowances, mentorship, and a lot extra.

We Help the Full You: We make a severe funding in your well being & wellness. After we take into consideration advantages we take into consideration physique, thoughts, & soul and we take these things very severely.

We Take Care of the Fundamentals: Honest compensation, all of the workplace perks you’d need, and the varied goodies you’d count on from a rising tech firm. That is the plain stuff, however we don’t need you to assume we forgot!

We consider {that a} various and inclusive tradition creates the perfect office. We embrace our variations, worth individuality, and the broad spectrum of each Waver’s expertise and skills. We problem one another from a spot of respect and pursuit of steady development. We belief one another and encourage everybody to carry their genuine selves to work, on a regular basis. As Wavers, our voices matter, our opinions are met with an open thoughts. The most effective concepts win, regardless of whose they’re. Contributing to an inclusive tradition is part of all of our job descriptions.

We’ve been repeatedly acknowledged as considered one of Canada’s Prime Ten Most Admired Company Cultures and considered one of Canada’s Nice Locations to Work in classes together with Know-how, Millennials, Psychological Well being, Inclusion and Ladies.

Are you able to be a Waver? Be part of us!

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