University of Saskatchewan
Primary Purpose: To provide high-quality client-focused library services to the USask community and to external users.
Nature of Work: Reporting to the Borrower Services supervisor, this position provides effective and efficient client service in support of the operations and Strategic Framework of the University Library. Work is performed in a dynamic service-oriented environment with competing tasks and priorities. Duties are varied with above average complexity, involving broad knowledge and understanding of the resources and functions related to the University Library. The professional image of the library must be presented by interacting knowledgeably and courteously with a variety of people as this position is driven by high customer service standards. This role involves frequent interaction with library clients and employees, members of the public, and other university employees who provide services to the library. The ability to work effectively and efficiently across the University Library, while balancing competing deadlines, priorities, and needs, is essential. The work requires a high level of attention to detail, sound judgement, and the ability to prioritize to ensure that performance standards and outcomes are achieved. Work is performed independently with oversight and guidance from the supervisor and through established library policies and practices. The need to be flexible in an evolving and innovative environment, while meeting a variety of service standards and expectations from clients and colleagues, is required.
- Actively participate in workflow and activities related to the Borrower Services and the Information Services & Research Support groups, and the day-to-day operations of the Murray library, to ensure the smooth and consistent delivery of services.
- Work collectively with library assistants (within location and functional groups) to determine daily operational priorities and timelines for completing work, and support others to meet those goals.
- Provide excellent customer assistance and support; address client issues and disputes, referring complex situations to the appropriate functional group supervisor, as necessary.
- Actively participate in workflow and activities related to the provision of Course Reserves for the University Library.
- Provide excellent information and research assistance to clients of the University Library, both in-person and through online platforms such as Ask Us, referring difficult or complex questions to the liaison librarian.
- Collaborate on the development, revision and maintenance of research guides, online course platforms, videos, and other informational and research support tools.
- Work collaboratively with colleagues, units, faculty, the broader campus community, and external service partners and providers.
- Perform various tasks related to collection maintenance (shelving, minor shifting, filing, processing library materials, etc.).
- Undertake short or long-term project work to support Divisional priorities as determined by the supervisor and/or Operations Manager.
- Assist in the general upkeep, monitoring and maintenance of library spaces, reporting problems to Facilities as necessary.
- Other duties as assigned.
Education: Library Technician Diploma is preferred; or undergraduate degree with minimum of 3 years’ relevant experience working within a library.
- Relevant library and public services experience.
- Demonstrated experience working collaboratively and independently, coordinating workflows, balancing competing demands, using initiative, setting priorities and meeting deadlines.
- Experience in the provision of reference services in a library setting.
- Experience using an Integrated Library System; Sierra.
- Experience using Microsoft Office applications in a networked environment.
- Demonstrated ability to organize work, set priorities, meet deadlines, work independently, use initiative, and effectively handle disruptions.
- Demonstrated proficiency with the library website, library databases and information sources, other online information sources, the public catalogue, and relevant Sierra modules.
- Demonstrated ability to provide excellent customer service in a positive, polite and professional manner.
- Demonstrated ability to provide one-on-one or group assistance.
- Ability to conduct library tours, orientation sessions, presentations, and other events that may involve public speaking.
- Demonstrated ability to use judgment and apply effective investigative, analytical and problem-solving skills.
- Demonstrated effective interpersonal, written and verbal communication (consistently tactful, responsive, pleasant, effective, diplomatic and discrete).
- Demonstrated ability to collaborate effectively with others in a team environment.
- Demonstrated flexibility to adapt to change and engage and support others in the change process.
- Excellent attention to detail.
Reliable, dependable, and self-motivated.
Status: Term up to December 24, 2023 with the possibility of extension
Employment Group: CUPE 1975
Shift: Monday to Friday, 9:00 am to 5:00 pm; evening and weekend shifts may occasionally be scheduled to meet operational needs.
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $23.35 – 30.61 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Phase 4
Posted Date: 4/5/2023
Closing Date: 5/9/2023 at 6:00 pm CST
Number of Openings: 1
Work Location: On Campus
The successful applicant will be required to provide the following current verification(s) where ‘Yes’ is indicated below. Further information is available at: https://careers.usask.ca/tips-for-applying.php
Criminal Record Check: Not Applicable
Driver’s License and Abstract Check: Not Applicable
Education/Credential Verification: Not Applicable
Vulnerable Sector Check: Not Applicable
Please review the University of Saskatchewan’s health and safety requirements for faculty, staff andstudents in consideration of the COVID-19 pandemic.
The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin jobsincanada.one taapwaywin jobsincanada.one tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.
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