Junior IT Automation Technician

SIRKit Ltd.

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Organization Summary

SIRKit is a Managed Service Provider (MSP) established in 2007. We deliver efficient service by focusing on documented, repeatable processes and automation. Our work’s efficiency allows us to deliver significant value to our clients while compensating our team fairly. Our clients are accustomed to a friendly, outgoing, and engaging experience, and every person on our team is responsible for maintaining that experience. Our mission is to build long-term relationships, be accountable, and protect our partners.

We expect all our employees to live our values:

  • Security First – Protecting you, above everything else.
  • Live Honestly – Authentic personalities and honest advice.
  • Accountable – We keep our commitments and stand behind our work.
  • Kaizen– Dedicated to continuous improvement.
  • We F***ing Care – Passionate service that demonstrates commitment to our team, clients, and business partners.

What’s great about SIRKit?

SIRKit provides an inclusive environment of like-minded technology professionals working towards a common goal. We put service ahead of sales, as our company was built by and is still run by technicians; our leadership team is entirely composed of former technicians. We pride ourselves on hiring the best, compensating fairly, and having fun on the job. We don’t compromise on technology or security and always ensure we provide the best solutions. We hire and train before we grow, so we’re not playing catch up. We embody the Kaizen mindset, and we’re always willing to do the work to improve and solve issues.

Additionally, we provide the following great benefits to our team:

  • Three weeks of vacation starting and four weeks after three years
  • Six personal days per year
  • Free lunch every Friday
  • Friday Happy Hour
  • 1.5x paid overtime
  • Open pay bands, accountability, and growth options
  • Paid training and certifications
  • Fun social events
  • Leave 2 hours early before long weekends to beat the traffic

Don’t take our word for it; here’s some feedback from our team:

Compliance Analyst, 4 years with SIRKit:

SIRKit is very open to feedback. Everyone’s opinions matter and if there’s a process that can be improved, we don’t get caught up in months of discussions and approvals from higher-ups. We can go from an idea in an L10 meeting one week to having it fully implemented the next week.

Service Dispatcher, 1 year with SIRKit:

SIRKit Management cares about their employees. SIRKit created a fun, inclusive work environment for all to grow and learn in.

Service Technician, 1 year with SIRKit:

Coffee trips and lunches bought for the office along with the social events

vCIO, 6 months with SIRKit:

What’s great about SIRKit? – What’s not great about SIRKit! How everyone cares about providing solution-based services and not break-fix. How the culture is very supportive and close “family”. Everyone is out to help each other, and we all work towards a common goal.

Job Summary

Reporting to the Service Delivery Manager, the Centralized Services Analyst is responsible for managing and maintaining internal tools, supporting SIRKit’s staff members with technical issues, and working with the Centralized Services Specialist on scripting, automation, and monitoring initiatives.They are also involved in developing processes and procedures to increase efficiency and accuracy within all aspects of the organization.

Job Duties and Responsibilities

  • Maintain internal tools used by other teams to support our clients: RMM, PSA, Password Manager, etc.
  • Assist with training and documentation for internal tools and processes.
  • Assist other teams in their use of internal tools.
  • Maintain client backup infrastructure
  • Develop and implement custom developed scripts, applications, and tools.
  • Research and recommend tools, scripts, and applications that SIRKit can implement to improve our service.
  • Maintain internal tools and infrastructure.
  • Work with other teams to improve their processes by using automation.
  • Analyze existing procedures and processes for improvement.
  • Design new processes and procedures, to achieve efficiency and accuracy across the team.
  • Successfully and efficiently implement newly built tools, processes, and procedures.
  • Create and execute implementation plans that ensure minimum downtime to the team.
  • Ensure appropriate communication and training is completed for all changes.
  • Provide technical support as implementation issues arise.
  • Prioritize work appropriately based upon urgency, importance, time required, etc.
  • Look for and implement changes to prevent future mistakes, rework, or scalability issues.
  • Ensure solutions focus on security and keeping our systems, staff, and clients protected.
  • Follow best practices and implement supportable solutions.

General Administration and Other Duties

  • Ensure time is tracked accurately and consistently
  • Learn new scripting and coding technologies to ensure SIRKit is keeping up with current trends.
  • Keep documentation up to date.
  • Participate in Technology Steering Committee.
  • Communicate appropriately and effectively with coworkers, including providing and accepting feedback.
  • Submit timesheets and expenses on time.
  • Maintain a clean personal workspace and contribute to shared office tasks.
  • Document changes, updates, and processes.

Qualifications/Experience

  • At least 2 years of experience working in IT
  • At least 2 year of experience working with RMM, PSA, or Automation Tools.
  • At least 2 years of experience with scripting; PowerShell, bash, Python, etc.
  • Experience with databases is an asset; MySQL, MS SQL, MongoDB, PostgreSQL.
  • Experience with backup software such as Altaro, Veeam, StorageCraft, etc. is an asset
  • Experience with HTML, CSS, Less, and Sass; etc.; experience with technologies such as: NodeJS, AngularJS or similar; Linux experience are all assets.
  • Experience working with REST, SOAP, and other APIs is an asset
  • A combination of education and relevant work experience considered in lieu of the above requirements.

Skills/Abilities

  • A passion for automation, scripting, and new technology
  • Comprehensive verbal, listening and written communications skills and the ability to continually develop and enhance soft skills to communicate effectively with clients and staff.
  • Ability to adapt to change and implement new technologies efficiently
  • Ability to engage others in a friendly and professional manner.
  • Ability to convey technical concepts and terms to clients in a non-technical, clear, concise, and easily understandable manner and be able to explain complex issues in simple terms.
  • Problem solving and critical thinking skills to analyze issues, identify solutions and resolve problems utilizing best practices and options.
  • Organizational and time management skills to provide timely support to clients waiting for the development of a solution.
  • Demonstrated initiative and the ability to work independently and operate effectively in a complex multi-client environment
  • Ability to deal with stressful situations while remaining calm and composed.
  • Ability to effectively use Microsoft Office and other SIRKit software applications.
  • Ability to learn new concepts, programming languages, and technologies.
  • Ability to work non-standard business hours as required.

Job Types: Full-time, Permanent

Salary: $55,000.00-$65,000.00 per year

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

Supplemental pay types:

  • Bonus pay
  • Overtime pay

Ability to commute/relocate:

  • Edmonton, AB: reliably commute or plan to relocate before starting work (required)

Licence/Certification:

  • Alberta Driver’s License (required)

Work Location: Hybrid remote in Edmonton, AB

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