IT Technician

Department IT

Location Montreal

At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?

We are looking for an full time IT Technician to join our Helpdesk team. This position reports to the IT Operations Manager.

If you are passionate about technology and have customer service at heart, we need you!

Daily

Manage and respond to all technical support requests from head office in Montreal and all Stingray satellite offices

Analyze and resolve hardware and software issues on different platforms and technologies, including meeting room hardware (video conferencing)

Install, configure, maintain, and upgrade workstations, laptops, and phones for current and new employees

Create or update technical documentation

Qualifications

Technical diploma or AEC diploma in computer science (or equivalent work experience) 3+ years of relevant experience in an equivalent position

Expert in the installation, configuration and maintenance of desktop computers, laptops, printers, IP phones and audio-video equipment in meeting rooms

Proficiency in Microsoft Windows, MacOS and Office 365 suite operating systems

Knowledge of scripting (PowerShell)

Good knowledge of Active Directory (GPO, object management)

Experience in a helpdesk environment and with a ticket management system

Experience with physical, virtual and cloud environment

Knowledge of security concepts, networks and troubleshooting tools

Excellent oral and written communication skills in English and French (Spanish an asset)

Excellent interpersonal skills

Organized, autonomous and motivated

Be able to complete projects

Comfortable in a fast-paced, informal work environment

Identify and defuse situations requiring urgent attention

24/7 technical support schedule shared with the entire team in place and occasionally requiring interventions

What is the team like

Team of 5 IT enthusiasts

We work collaboratively and having fun to support Stingray operations

Face-to-face work 3 days / week up to 5 days as needed

Life at Stingray

A cool office in Montreal

Flexibility to work from home for a maximum of 2 days per week, depending on needs

Share purchase plan (with a contribution from Stingray)

Access to virtual healthcare

Stingray café with breakfasts and snacks offered every day

Free fitness classes offered weekly

Access to private nutrition & wellness advising

Free language classes

Discounted lunches from local restaurants

Summer hours

Milestones celebrated with our loyalty program

5@7 and vibrant social events

And much more!

Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.

Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.

Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.