Stingray Media Group -
Full job description
At Stingray, creativity, collaboration and innovative technology are the pillars of our DNA. Are you ready to rock your career by joining a growing company, a team of music enthusiasts in a stimulating and fun work environment?
We are looking for an full time IT Technician to join our Helpdesk team. This position reports to the IT Operations Manager.
If you are passionate about technology and have customer service at heart, we need you!
Manage and respond to all technical support requests from head office in Montreal and all Stingray satellite offices
Analyze and resolve hardware and software issues on different platforms and technologies, including meeting room hardware (video conferencing)
Install, configure, maintain, and upgrade workstations, laptops, and phones for current and new employees
Create or update technical documentation
Technical diploma or AEC diploma in computer science (or equivalent work experience) 3+ years of relevant experience in an equivalent position
Expert in the installation, configuration and maintenance of desktop computers, laptops, printers, IP phones and audio-video equipment in meeting rooms
Proficiency in Microsoft Windows, MacOS and Office 365 suite operating systems
Knowledge of scripting (PowerShell)
Good knowledge of Active Directory (GPO, object management)
Experience in a helpdesk environment and with a ticket management system
Experience with physical, virtual and cloud environment
Knowledge of security concepts, networks and troubleshooting tools
Excellent oral and written communication skills in English and French (Spanish an asset)
Excellent interpersonal skills
Organized, autonomous and motivated
Be able to complete projects
Comfortable in a fast-paced, informal work environment
Identify and defuse situations requiring urgent attention
24/7 technical support schedule shared with the entire team in place and occasionally requiring interventions
What is the team like
Team of 5 IT enthusiasts
We work collaboratively and having fun to support Stingray operations
Face-to-face work 3 days / week up to 5 days as needed
Life at Stingray
A cool office in Montreal
Flexibility to work from home for a maximum of 2 days per week, depending on needs
Share purchase plan (with a contribution from Stingray)
Access to virtual healthcare
Stingray café with breakfasts and snacks offered every day
Free fitness classes offered weekly
Access to private nutrition & wellness advising
Free language classes
Discounted lunches from local restaurants
Milestones celebrated with our loyalty program
5@7 and vibrant social events
And much more!
Montreal-based Stingray Group is a leading music, media and technology company with over 1,200 employees worldwide. Our offices are located in the Old Port of Montreal just minutes from the Lachine Canal bike path, a prime location for picnics or a jog at lunch time.
Stingray supports the principles of Employment Equity and is committed to ensuring our workforce is representative of the communities we serve and in which we operate. Women, Aboriginal peoples, persons with disabilities and visible minorities are encouraged to apply and to self-identify so we can work towards full representation of those groups within our company.
Not the job for you? Go to jobs.stingray.com to consult other available positions and learn more about Stingray, we’re always on the lookout for new talent.
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