IT Systems Administrator

Asco Aerospace Canada Ltd

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Purpose of the Role

The IT Systems Specialist is responsible for implementing, managing and troubleshooting the existing network and system environment, and supporting users with a variety of hardware and software according to SLA. The role ensures that performance and availability of the IT Infrastructure is maintained to the highest standards, and that maximum productivity is achieved.

This role provides support for approximately 65 daily users, plus workstations located throughout the facility for use in the Manufacturing process.

Job Duties

1. Software

Support, monitor, administer and install key software in order to ensure that performance and availability is maintained and escalate if necessary.

  • Monitoring systems on regular base, as described in procedures
  • Respond to help desk issues
  • Troubleshoot software issues
  • Deploy software packages via Microsoft System Center
  • Responsible for backup admin

2. Hardware

Support, monitor, administer and install key hardware in order to ensure that performance and availability is maintained and escalate if necessary.

  • Install and support workstations in order to provide the necessary material to the users
  • Monitor, administer, and support site server equipment
  • Respond to (escalated) help desk issues
  • Help with office moves regarding IT equipment
  • Asset management
  • Stop/start datacenter equipment

3. Network

Maintain and support IT data network in order to guarantee connection to the Asco systems at any time.

  • Patching network cables
  • Patching Troubleshooting and analysis of issues
  • Execute administrative taks in LAN, internet and VPN
  • Respond to help desk issues

4. Project Management

Advise, participate in and/or lead IT (Infrastructure) projects under the responsibility of IT Management in order to contribute to optimize the efficiency of Asco’s IT Infrastructure.

5. Knowledge Management

Provide technical expertise and training and develop documentation to the users, the IT department or external partners in order to guarantee know-how build-up and transfer within the organization.

  • Complies with and helps to enforce standard policies and procedures
  • Develops documentation, including user guides
  • Advising on technical issues

6. Unified Communication

Install, maintain and support fixed and mobile telephony, video conferencing, email and chat tools in order to provide the best communication means at any time.

  • Roll-out of hardware and software necessary for these communication tools
  • Support of the end-users
  • Respond to (escalated) help desk issues; provide advanced troubleshooting

Education and Experience Requirements

  • Degree in a related field (Information Technology, Computer Science) or equivalent through experience
  • At least 3 years’ of relevant experience in a similar role
  • Experience in IT projects is considered an asset
  • Familiarity with applicable legislation or regulatory requirements (ITAR, CCG)
  • Knowledge of IT applications, processes, software, and equipment
  • LAN, WAN and VPN knowledge
  • Knowledge of TCP/IP, DNS, DHCP, FTP, Active Directory, Windows Server and desktop operating systems (legacy and modern)
  • Familiarity with Powershell
  • Working knowledge of VMWare ESXi/VCenter
  • Proficient in written and spoken English, with excellent communication skills
  • Excellent data entry skills, with a proven ability to seek and analyze data
  • Autonomous; is able to work independently with minimal supervision
  • Able to take initiative and manage time effectively to meet deadlines
  • Able to perform in-depth analysis and complex root cause analysis
  • Is able to think conceptually and outside-the-box in order to improve processes
  • Is service-oriented and able to respond to help desk issues in a timely, accurate, and friendly manner
  • Ability to exercise good judgement in dealing with confidential information

What We Offer

We take pride in our ability to make Asco a great place to work. We offer:

  • A positive working environment with a great team atmosphere
  • Competitive wages
  • Excellent benefits
  • Opportunities for advancement, training, and skill development

If you meet our needs, please reply with your Cover Letter and Resume.

Successful completion of a Canadian Criminal Record Check, as well as a security assessment under the Canadian Controlled Goods Program, may be required per Asco policy.

We thank all applicants for their interest; however only those candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Salary: $75,000.00-$95,000.00 per year


  • Casual dress
  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Vision care

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Monday to Friday


  • Bachelor’s Degree (preferred)


  • IT: 3 years (preferred)

Work Location: One location

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