IT Systems Administrator

Urbandale Corporate

2193 Arch Street, Ottawa, Ontario K1G 2H5
Phone: (613) 731-6331 Fax: (613) 731-7835

IT Systems Administrator – Job Description

Job Title: IT Systems Administrator

Reports To: IT Admin Manager

Location: Head Office

Status: Full-Time, Permanent


As technology advances, information systems and technology are essential to business success. Systems administrators are often on staff to ensure all systems have secure connections and perform smoothly to serve the needs of its employees. These technical experts perform day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the organization.

Core Competencies

  • Communication
  • Technical Expertise
  • Problem Solving
  • Planning and Organizing
  • Adaptability
  • Critical Thinking

Key Responsibilities

  • Responsible aiding in the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Install and upgrade computer components and software
  • Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
  • Ability to troubleshoot networking issues (wired and wireless connections)
  • Maintain and monitor security tools
  • Testing software and review logs
  • Helpdesk support using Zendesk, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
  • Ability to support mobile devices issues (iphone, ipads etc…)
  • Documenting any processes which employees need to follow in order to successfully work within our system

2193 Arch Street, Ottawa, Ontario K1G 2H5
Phone: (613) 731-6331 Fax: (613) 731-7835


  • College diploma in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
  • 3-5 years of database, network administration, or system administration experience
  • System administration and IT certifications in Microsoft, or other network related fields are a plus.
  • Experience using ticket system (Zendesk) or similar
  • Strong knowledge of systems and networking software, hardware, and networking protocols (Watchguard, DHCP, Active Directory, VLAN, Unifi AP)
  • Knowledge of Windows server, Office 365, FTPs, SharePoint, OneDrive
  • Ability to support phone systems (SIP, analog, hybrid and cellular).
  • Experience with scripting and automation tools
  • Knowledge of SQL Server and related software.
  • A proven track record of developing and implementing IT strategy and plans
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

Job Type: Full-time

Salary: $50,000.00-$65,000.00 per year


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • RRSP match
  • Vision care
  • Wellness program

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Mandatory vaccination policy

Ability to commute/relocate:

  • Ottawa, ON: reliably commute or plan to relocate before starting work (required)


  • system administration: 5 years (preferred)

Work Location: One location

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