IT Support Technician

Wage:
Enterprise (www.enterprise.ca) is a rising IT managed service supplier that gives end-to-end managed IT companies for company purchasers. Our mission is to empower companies by offering seamless IT. With over 30 years of market expertise, we have partnered with purchasers to customise IT options in monetary, authorized, advisory, and manufacturing industries.

It is an thrilling time at Enterprise as we’re increasing and rebranding – shifting to a brand new workplace area in Markham! In case your preferrred office is a small workplace with a tightly knit group of colleagues we encourage you to use.

The Function

We’re presently on the lookout for an IT Assist Technician to affix our staff! This chance is right should you’re somebody who needs to develop your profession as an IT professional, enjoys geeking out on the most recent tech {hardware}/software program releases, and are obsessed with serving to others.

What you may be doing

Diagnosing and resolving tickets inside consumer service stage settlement timeframe

Sustaining all required certifications and coaching packages

Configuring and customizing Home windows and Mac setups for purchasers

Performing the above features onsite at consumer websites and in-lab at Enterprise’s workplace

Managing communication between distributors and different third-parties as required

Documenting ticket progress and determination notes for consumer billing or evaluate

Appearing because the liaison between the account and technical staff to purchasers when required

Assembly consumer service stage settlement targets whereas sustaining a excessive stage of consumer service

Supporting technician and account groups to make sure consumer satisfaction

Working with the staff result in establish alternatives to enhance our {hardware} restore staff

Performing different duties, based mostly on administration necessities

What are the necessities

1+ years of expertise in a {hardware} technician function diagnosing and repairing {hardware} points in PC and Apple units

Assist data of PC {hardware}, Microsoft working programs (Home windows 7, 8, 10), and data of normal enterprise software program resembling Workplace 365 and VPN functions

Assist data of iOS and MacOS units, in addition to iOS/MacOS troubleshooting

Robust consumer service expertise – communication and downside fixing

Capacity to work with non-technical customers – simplifying advanced info

Capacity to multi-task, prioritize and handle time successfully

This can be a full-time, everlasting place, working Monday to Friday 9AM-5:30PM. Additional time work could also be required however might be compensated.

What’s in it for you

The chance- we’re a rising firm on a mission to make IT seamless, so we function at a quick tempo that can maintain you challenged and rising

Aggressive salary- base wage, group RRSP, and profit-sharing plan

Studying and development- probability to put on a number of hats and develop your technical expertise working with purchasers from numerous industries (finance, authorized, advisory, retail and so forth.)

Complete benefits- prolonged well being, dental, and imaginative and prescient advantages

Flexibility – versatile work schedule to steadiness private and work life

Work and play – our workplace is made up of veteran IT professionals however our staff embraces a household surroundings that’s pleasant, approachable, and enjoyable (we have now common socials outings)

What we worth

Entrepreneurs – we’re self-starters and individuals who take pleasure in challenges

Learners and academics – we’re academics by nature however by no means cease studying – we offer monetary assist for our staff to tackle studying programs and place our staff for long-term success

Know-how enthusiasts- we receives a commission to geek out on the most recent merchandise, updates and releases for our consumer companions

Work-life steadiness – we perceive the calls for outdoors of labor and are adaptable in serving to you steadiness private life and work with versatile schedules

Coworkers are household – we’re second era house owners that consider work actually is our second residence. We attempt to foster an surroundings of openness and shared duty by giving again to our staff by way of a profit-sharing plan and investing in our staff’s private improvement

Advantages:
Prolonged well being care

Imaginative and prescient care

Bonus scheme

On-site parking

Trip & paid day off

Parental depart

Dental care

Firm occasions & social hours

Training reimbursement

distant work