IT Support Technician (L1)

Wage:
Enterprise (www.enterprise.ca) is a rising IT managed service supplier that gives end-to-end managed IT providers for company shoppers. Our mission is to empower companies by offering seamless IT. With over 30 years of market expertise, we have partnered with shoppers to customise IT options in monetary, authorized, advisory, and manufacturing industries.

It is an thrilling time at Enterprise as we’re increasing and rebranding – transferring to a brand new workplace house in Markham! In case your very best office is a small workplace with a tightly knit group of comrades we encourage you to use.

The Position

We’re at the moment on the lookout for an IT Assist Technician to affix our crew! This chance is good if you happen to’re somebody who desires to develop your profession as an IT professional, enjoys geeking out on the newest tech {hardware}/software program releases, and are keen about serving to others.

What you may be doing

Diagnosing and resolving tickets inside shopper service stage settlement timeframe

Sustaining all required certifications and coaching applications

Configuring and customizing Home windows and Mac setups for shoppers

Performing the above features onsite at shopper websites and in-lab at Enterprise’s workplace

Managing communication between distributors and different third-parties as required

Documenting ticket progress and determination notes for shopper billing or evaluate

Performing because the liaison between the account and technical crew to shoppers when required

Assembly shopper service stage settlement targets whereas sustaining a excessive stage of shopper service

Supporting technician and account groups to make sure shopper satisfaction

Working with the crew result in establish alternatives to enhance our {hardware} restore crew

Performing different duties, based mostly on administration necessities

What are the necessities

1+ years of expertise in a {hardware} technician position diagnosing and repairing {hardware} points in PC and Apple units

Assist information of PC {hardware}, Microsoft working programs (Home windows 7, 8, 10), and information of normal enterprise software program akin to Workplace 365 and VPN functions

Assist information of iOS and MacOS units, in addition to iOS/MacOS troubleshooting

Sturdy shopper service expertise – communication and downside fixing

Means to work with non-technical customers – simplifying complicated info

Means to multi-task, prioritize and handle time successfully

This can be a full-time, everlasting place, working Monday to Friday 9AM-5:30PM. Extra time work could also be required however can be compensated.

What’s in it for you

The chance- we’re a rising firm on a mission to make IT seamless, so we function at a quick tempo that can preserve you challenged and rising

Aggressive salary- base wage, group RRSP, and profit-sharing plan

Studying and development- likelihood to put on a number of hats and develop your technical expertise working with shoppers from varied industries (finance, authorized, advisory, retail and so forth.)

Complete benefits- prolonged well being, dental, and imaginative and prescient advantages

Flexibility – versatile work schedule to steadiness private and work life

Work and play – our workplace is made up of veteran IT professionals however our crew embraces a household surroundings that’s pleasant, approachable, and enjoyable (we’ve got common socials outings)

What we worth

Entrepreneurs – we’re self-starters and individuals who get pleasure from challenges

Learners and academics – we’re academics by nature however by no means cease studying – we offer monetary help for our crew to tackle studying programs and place our crew for long-term success

Expertise enthusiasts- we receives a commission to geek out on the newest merchandise, updates and releases for our shopper companions

Work-life steadiness – we perceive the calls for exterior of labor and are adaptable in serving to you steadiness private life and work with versatile schedules

Coworkers are household – we’re second era house owners that consider work actually is our second dwelling. We attempt to foster an surroundings of openness and shared accountability by giving again to our crew by means of a profit-sharing plan and investing in our crew’s private improvement

Advantages:
Prolonged well being care

Imaginative and prescient care

Bonus scheme

On-site parking

Trip & paid day off

Parental go away

Dental care

Firm occasions & social hours

Training reimbursement