IT support technician

Intelcom -

Full job description

Journey the following mile with us!

Reporting to the Crew Lead, Data Expertise, the incumbent will probably be answerable for the IT implementation of recent stations throughout Canada in addition to offering day-to-day IT assist to all company customers.

Essential duties:

  • Order and set up all IT gear.
  • Set up technological instruments for brand spanking new customers.
  • Keep the gear and software program of customers’ computer systems.
  • Treatment conditions throughout working hours or after, when needed.
  • Present and deploy new software program and gear.
  • Present assist and technical recommendation to customers.
  • Take part in deployments of technical tasks.
  • Plan and carry out common software program updates.
  • Present assist to customers of platforms utilized by operations.
  • Set up of networking gear.

Data, abilities and expertise required:

  • As much as 2 years of IT expertise.
  • DEP in IT Assist or Diploma in laptop science, ideally.
  • Desktop software program assist.
  • Lively Listing and Change account administration.
  • Expertise putting in cable and community {hardware} required.
  • Antivirus software program reminiscent of Webroot, McAfee, Symantec, Sophos, and so forth..
  • Distant entry software program reminiscent of TeamViewer, Goto2Assist, Be part, RDP, Citrix and so forth..
  • ITSM software program reminiscent of Treatment, Monitor-IT!, Warmth, and so forth..
  • Backup software program like Arcserve, Backup Exec, and so forth..
  • Fault diagnostic instruments like Course of Monitor, Occasion Viewer, and so forth..
  • Having demonstrated troubleshooting abilities.
  • Glorious interpersonal, organizational and administrative abilities.
  • Should perceive the environments of workplace networks and Home windows servers.
  • Should perceive VPN, distant connectivity and community ideas usually.
  • Expertise in mission administration could be an asset.
  • Expertise with ProgressionLive could be an asset.

Required abilities:

  • Should be centered on customer support.
  • Should be a motivated group participant.
  • Should have skilled expertise in technical assist.
  • Should be correct and constant within the execution of insurance policies and procedures.
  • Should be capable to set up and keep good relationships with colleagues internally and exterior clients.
  • Should be good at logic evaluation and downside fixing.
  • Should maintain a enterprise ethic and accountable habits.

Intelcom is a number one last-mile service within the e-commerce sector. Our groups throughout Canada in addition to our community of unbiased contractors contribute to Intelcom’s every day operations.

Our aim is straightforward: in a consistently evolving enterprise sector, we do not simply comply with, we get forward. Along with standing out by way of modern companies and supply strategies, Intelcom can also be present process a technological transformation the place the combination of buyer expertise and logistics applied sciences are on the coronary heart of its evolution.

At Intelcom, we all know expertise is available in many types and are dedicated to constructing a tradition the place distinction is valued. We’re all the time searching for proficient and numerous people to affix our groups. With over 60 supply facilities throughout Canada, we might have the appropriate alternative for you.

Apply Now.

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