IT Support Specialist

Charter Telecom -

Full job description

Place Title: IT Help Specialist

About Constitution:
Based in 1997, Victoria headquartered Constitution has grown into considered one of Canada’s foremost quickest rising Data Expertise suppliers within the nation, offering a broad array of excessive worth product and repair options to shoppers working a few of the most mission important networks and functions.

If you’re seeking to be an integral a part of a vibrant, success-based setting with the core values of empowerment, flexibility, agility, innovation, excessive information based mostly, life balanced, and excessive ethics deeply embedded into the on a regular basis tradition then Constitution is a spot so that you can look. We’re a excessive vitality enterprise centered group, offering the best doable buyer expertise, with best-in-class engineering assist.

We need to add a pushed, detail-oriented IT Help Specialist to our group.

The IT Help Specialist is an integral a part of the Inside IT group, supporting Constitution’s workers to make efficient use of its inner infrastructure, providers, and programs. The IT Help Specialist will primarily serve the enterprise by onboarding, equipping, supporting, and offboarding Constitution workers all through their day-to-day enterprise. A key element of this position is to supply a direct buyer interface, working with IT customers from inside Constitution, supporting them with their particular IT wants. Sturdy communication expertise and a ardour for buyer success is important on this position.

Required Data, Expertise, and Expertise:
IT Diploma or Diploma, or equal expertise in Desktop assist/administration

Expertise with Microsoft desktop and OS environments is a should

Sturdy consciousness of the significance of Safety Coverage and Course of

Set up, administration and troubleshooting of Home windows PC infrastructure, Apple Mac / iOS units, and Android units

Understanding of Community Providers together with LAN, WLAN, DNS, DHCP, VLAN, VPN

Utility consciousness of functions resembling Microsoft 365, Cisco Webex Collaboration Software program, Filemaker Professional and quite a lot of different on premises and cloud-based functions

Working information and expertise of IT Infrastructure, Working Techniques, Cloud providers, and Purposes

Understanding of the roles of networking {hardware}, particularly switches, routers, firewalls and wi-fi entry factors thought-about a powerful asset

Want to acquire and maintain trade and vendor certifications resembling Microsoft, VMware, NetApp, Cisco and Juniper certificates. Present certifications usually are not necessary, however it’s anticipated the candidate will receive what is important as a part of skilled growth

Understanding of Microsoft Home windows Server, Azure, Energetic Listing, Intune and Group Coverage can be a profit

Data of Cisco UCS Servers, VMware, Cisco and Juniper Networking, and NetApp Storage gear is helpful

Means to determine sturdy working relationships and to excel in a fast-paced setting

Time administration, organizational expertise, and wonderful communication expertise are tremendously desired

Possess excellent consideration to element and problem-solving expertise

Means to observe by means of on points till resolved

Environment friendly problem-solving expertise capable of analyze and supply options to incidents

Sturdy interpersonal communications (Telephone, Electronic mail, WebEx, In-Individual) with potential to speak clearly and successfully, each verbally and written to technical and enterprise personnel

Means to work properly inside a remotely dispersed group setting

Willingness to be taught new programs, merchandise, and options, as wanted

Means to determine, doc and advocate options to issues precisely

A profitable felony report verify

Working Situations:
Primarily an in-person position, based mostly out of Constitution’s HQ in Langford, BC.

Complete advantages bundle with revenue sharing

Minimal Journey – Lower than 10%

Time beyond regulation as required

Should you suppose that you’re a good match, please apply with a resume and canopy letter – we stay up for listening to from you!

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