IT Support Analyst

TEKsystems

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Equivalent Experience

Description:


One of TEKsystems clients in the west GTA is looking for a Jr. ITSM Analyst. This is a Hybrid Role with 2-3 days a week onsite in Oakville, Ontario.

This is a contract role for an up and coming consultant to help track problem tickets and contribute to improving and maturing a growing IT environment.


Top Skills’ Details


Experience with Ticketing systems as a user or ideally as a service desk agent

  • will be tracking ticket backlogs and unresolved tickets


Strong communication skills

  • will be working with various business and IT groups
  • collaborating with managers and leads to understand backlogs, reasons, concerns, and reporting back to ITSM leads


Experience
with Service desk technology and tasks

  • understanding ticket generation, resolution and triage/troubleshooting process

À propos de TEKsystems:

Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.


About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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