IT Specialist

MasonLift

MasonLift is the fastest growing material handling equipment dealer in BC, backed by the 3 largest brands in the Industry: Toyota, Kalmar and Ottawa. Together we offer new and used equipment sales, short and long-term rentals, emergency and preventative maintenance, and comprehensive parts support.

Mason Offers

• Competitive salary
• 3 weeks’ vacation
• Employer paid benefits such as: medical insurance, dental, vision, disability coverage, life insurance and more
• RRSP match
• Advancement opportunities
• Extensive hands-on Training program
• A stable company with 70 years of business excellence

Position Summary

The IT Specialist provides day-to-day information technology support to all users within the company for their computer, phones, cell and printer needs, issues and/or questions.

Specific Accountabilities

• Answer IT support phone line and assist employees
• Manage ticket queue for employee requests
• Perform computer, printer, phone and networking setups
• Set up of new computers for employees
• Provide training as required on computer systems
• Hardware upgrades as required for computers and cell phones
• Telecom Administration

– IPhone setup/troubleshooting
– Review monthly reports, distribute them and request credits where applicable
– Ensure accounts are provisioned correctly
– Complete orders and activations for cell phones

Qualifications

Education & Work Experience

Requires the completion of Bachelors or a level 2&3 college diploma in Information Technology. Previous work experience of 2-3 years in a similar role is required.

Competencies and Skills

• Ability to work as an independently as well as in a team environment
• Advanced knowledge of Microsoft Office products
• Proven ability to multi-task
• Customer service focus
• Excellent verbal and written communication skills
• Organizational and time management skills

Job Types: Full-time, Permanent

Salary: $60,000.00-$65,000.00 per year

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Experience:

• IT Support and Troubleshooting: 2 years (preferred)
• Help desk: 2 years (preferred)
• customer service: 3 years (preferred)

Work Location: One location