IT Service Management Technology (Cherwell) Administrator

What makes us a unique sort of employer?

As a nationwide well being options associate, Medavie is dedicated to enhancing the wellbeing of Canadians — and in our digital-first tradition, know-how is vital to offering the merchandise, providers and options that improve entry to care and enhance well being outcomes.

Our know-how staff is the spine of our group with over 500 staff and rising. We’re always creating, testing, and studying to allow personalised, digital experiences in all we do.

While you be a part of us, you’ll be a part of an in-house, innovation led staff targeted on leading edge digital well being options that assist present one of the best care doable, when and the place it’s wanted.

Job Title: IT Service Administration Know-how (Cherwell) Administrator

Division: Info Providers – Operations

Competitors: 86323

Inside/Exterior: Each

Employment Kind: Full Time Time period

Location: New Brunswick, Nova Scotia, PEI, Newfoundland, Ontario – Distant

Wage: Aggressive Wage + Advantages

Studies To: Supervisor

Place Abstract:
Reporting to the IT Service Administration Supervisor, the IT Service Administration Know-how administrator is a key function that designs and delivers our IT Service Administration software (Cherwell) for Medavie. Guaranteeing our Service Administration instruments and portals are performant and secure is vital to enabling groups to ship providers to our staff and our members in an environment friendly style whereas sustaining course of adherence.

Key Obligations:
Handle, configure, monitor, and safe our IT Service Administration Know-how.

Monitor and reply to operational IT service requests.

Keep relationship with prospects and stakeholders.

Collect necessities and assess new and up to date function requests.

Design and implement and preserve platform ITSM modules similar to Incident, Downside, Change, and so forth.

Design and implement Self-Service portals.

Create customized dashboards and stories.

Create documentation and data articles.

Search for enhancements and supply perception into Enterprise ITIL greatest practices.

Work Standing: As a result of Safety Clearance requirement, we want candidate to be in Canada from no less than 5 years and their standing needs to be Everlasting Resident or Citizen now.

Expertise:
Sturdy understanding of ITIL Framework and trade customary greatest practices

Sturdy understanding of Software program Improvement Lifecycle

Expertise implementing tasks or techniques utilizing Agile Methodology

Working data of the setting and instruments and know-how utilized in IT Service Administration similar to Cherwell

Working data with Net Service integrations

Sturdy communication and problem-solving expertise.

Capacity to work independently in a busy technical setting.

A excessive consideration to element, and robust organizational expertise.

Sturdy interpersonal, communication, and key judgment expertise.

Sturdy technical aptitude.

Training:
College Diploma or School Diploma in Laptop Science or comparable program

Certifications in ITIL and Cherwell CSM Certification thought-about an asset

Work Expertise:
Sometimes, 2-3 Years of expertise in a related capability

Language Expertise:
Written, spoken, and studying in English; spoken and studying in French a bonus.

#CBM2

We’re an Equal Alternative Employer.

Medavie Blue Cross strives to foster a tradition the place everyone seems to be enabled to attain their full potential – a tradition of range, fairness and inclusion (DEI) the place we reside our values every single day in the best way we deal with one another, our members and the communities we serve. Accessibility is a high precedence.

For candidates with disabilities, we offer lodging all through the recruitment, choice and/or evaluation course of. If chosen to take part within the recruitment, choice and/or evaluation course of, please inform Medavie Blue Cross Human Sources employees of the character of any lodging(s) that you could be require in respect of any supplies or processes used to make sure your equal participation. All private info is collected below the authority of the Municipal Freedom of Info and Safety of Privateness Act.

We wish to thank all candidates for expressing curiosity. Please word solely these chosen for interviews will likely be contacted.

Job Phase: Service Supervisor, Testing, Laptop Science, Fairness, Supervisor, Buyer Service, Know-how, Finance, Administration