Jose Merciline -
Full job description
Duty: Present common IT Service Desk queue and desk-side/dwelling help, troubleshooting and resolutions.
- 3 – 5 years’ expertise working in an enterprise Service Desk/Assist Desk function
- Finish-user help, troubleshooting, Home windows 10, macOS/Mac OS X, Workplace 365, entry administration (Lively Listing, Azure)
- Distant entry and earn a living from home help, aiding with troubleshooting VPN, audio/visible and distant conferences
- Monitor Service Desk queue, determine precedence requests, resolve issues and escalate to tier 2 crew members
- Onboarding/offboarding end-user entry, accounts and software entitlements
- Take part within the execution of particular initiatives
- Be organized, element oriented with an consideration to consistency and accuracy
- Capable of work independently with minimal supervision
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (jobsincanada.one) you noticed this job posting.