IT Service Desk Generalist (4 positions to fill)

Duty: Present common IT Service Desk queue and desk-side/dwelling help, troubleshooting and resolutions.

{Qualifications}:

• 3 – 5 years’ expertise working in an enterprise Service Desk/Assist Desk function
• Finish-user help, troubleshooting, Home windows 10, macOS/Mac OS X, Workplace 365, entry administration (Lively Listing, Azure)
• Distant entry and earn a living from home help, aiding with troubleshooting VPN, audio/visible and distant conferences

Duties:

• Monitor Service Desk queue, determine precedence requests, resolve issues and escalate to tier 2 crew members
• Onboarding/offboarding end-user entry, accounts and software entitlements
• Take part within the execution of particular initiatives
• Be organized, element oriented with an consideration to consistency and accuracy
• Capable of work independently with minimal supervision