IT Service Desk Generalist (4 positions to fill)

Jose Merciline -

Full job description

Duty: Present common IT Service Desk queue and desk-side/dwelling help, troubleshooting and resolutions.


  • 3 – 5 years’ expertise working in an enterprise Service Desk/Assist Desk function
  • Finish-user help, troubleshooting, Home windows 10, macOS/Mac OS X, Workplace 365, entry administration (Lively Listing, Azure)
  • Distant entry and earn a living from home help, aiding with troubleshooting VPN, audio/visible and distant conferences


  • Monitor Service Desk queue, determine precedence requests, resolve issues and escalate to tier 2 crew members
  • Onboarding/offboarding end-user entry, accounts and software entitlements
  • Take part within the execution of particular initiatives
  • Be organized, element oriented with an consideration to consistency and accuracy
  • Capable of work independently with minimal supervision

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