IT Helpdesk Support Technician

TEK Group

Job Description

  • Help desk experience, logging tickets, escalating, following up, receiving inbound calls, and making outbound calls.
  • Basic diagnostic and troubleshooting abilities.
  • Familiar with store system environment (Sobeys will provide training).
  • Provide project communications as defined by each project (i.e. confirm readiness, scheduled deployments, post-deployment status, etc.).
  • Provide Level 1 support during project deployment and warranty period.
  • Conduit with Level 2 support to ensure issues are picked up and resolved as soon as possible.
  • Daily reporting on issue status.
  • Daily calls with stakeholders.
  • Log in tickets in the Sobeys ITSM system.
  • Diagnostic and troubleshooting.
  • Provides support to end users on a variety of issues.
  • Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email, and personnel requests for technical support.
  • Activities include recognition, research, isolation, resolution, and follow-up.
  • Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.
  • May involve the use of problem management databases and help desk systems.
  • May require an associate’s degree in a related area and 3 to 5 years of experience in the field or in a related area.
  • Familiar with a variety of the field’s concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Performs a variety of complicated tasks. May lead and direct the work of others.

Job Type: Full-time

Salary: $24.00 per hour


  • 8 hour shift


  • Help desk: 3 years (preferred)
  • Software troubleshooting: 3 years (preferred)
  • Computer networking: 3 years (preferred)
  • Computer repair: 3 years (preferred)
  • Computer hardware: 3 years (preferred)


  • French (preferred)

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+91 9347843649

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