IT Desktop Support, Technician (French + English required)

Perhaps you’ve stopped by for a espresso, fueled up your automotive or grabbed one thing to eat on the go. Then you already know what Circle Okay is all about. Our mission is straightforward: to make our clients’ lives somewhat simpler day-after-day. We’ve grown right into a profitable world firm with over 15,000 shops in 26 nations, serving greater than 6 million clients every day. In all, we have now greater than 120,000 folks working at our shops and assist places of work.

IT Desktop Help, Technician (Stage 1) (French + English)

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Division: IT

Location: 305 Milner Avenue, Suite 400 Toronto, Ontario M1B 3V4

Sort: Everlasting, Full time – 40 hours per week

Distant Work: Hybrid (3days onsite/2 days distant)

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PROFILE

You’re the major level for of contact for all incoming above retailer worker calls. You’ll work with our finish customers and the Tier 2 Technicians to make sure that all reported points are resolved in a well timed method.

Group participant

Distinctive verbal and written communication expertise

Glorious customer support expertise

Skill to construct and keep lasting relationships with workforce and shoppers

Good organizational expertise and thoroughness within the execution of duties

Sturdy analytical and problem-solving expertise

Capable of work beneath strain and change duties seamlessly.

WHAT YOU’LL DO

Reply in accordance with SLA pointers to request and incident tickets, guaranteeing a fast and constructive expertise for our shoppers with First Name Decision

Reply in a well timed method to incoming communications. This consists of, however shouldn’t be restricted to e mail, company chat, and ticket communications.

Present onsite and distant assist to finish customers.

Reply incoming calls when assigned to the telephone change.

Construct, configure, and deploy laptops and peripherals guaranteeing all {hardware} is accounted for in accordance with documented insurance policies and procedures.

Create, monitor and doc incident and request tickets with diagnostic particulars together with actions taken from preliminary prognosis by means of the ultimate decision

Guarantee a ticket is created for each buyer interplay.

Help with know-how in convention rooms as wanted for conferences.

Present assist for Mac and different BYOD (iOS/Android) units.

Carry out different duties as assigned.

WHAT YOU’LL NEED

Name heart expertise: minimal 2 12 months.

Technical diploma or equal with or technical certifications (AEC, Microsoft, ITIL Certifications) with a minimal of two 12 months of associated work expertise.

Sturdy analytical and troubleshooting expertise.

Proficient in Home windows and Lively Listing environments.

Intensive data in configuring, putting in and deployment of {hardware}.

Purposeful data of Workplace 365, VPN, MFA, and Citrix environments.

Skill to adapt and prioritize assigned duties.

Expertise utilizing IT ticket monitoring programs.

Skill to perform successfully in a dynamic, quick paced, excessive name quantity setting.

Should be capable of work independently, in addition to inside a workforce.

Possession and backbone of assigned tickets.

Have to be fluent in English and French language.

WHY WORK WITH US

Our job openings in shops and places of work mean you can develop shortly inside a world firm, whereas benefiting from a dynamic work setting that places folks first. Wherever you’re in your journey, we have now a spot for you. Listed here are among the engaging advantages we provide:

A full vary of advantages (medical, dental, and so on.);

Chance to affix a pension plan with employer contributions or a share buy plan;

Reductions for workers in shops and at lots of our companions;

Paid depart together with trip, sick and private depart;

Scholarship program out there to the worker and the worker’s kids;

Studying alternatives to develop new expertise and develop professionally in a rising firm;

Work in hybrid mode.

INTERESTED? You might be only some clicks away from becoming a member of an distinctive firm! These on this place ought to apply on our profession web site: https://workwithus.circlek.com/world/en

Circle Okay attaches nice significance to range within the office and subscribes to the precept of employment fairness by encouraging functions from designated teams, particularly: ladies, Aboriginal folks, individuals with disabilities and members of seen minorities.

We thank all candidates for his or her curiosity on this place; Solely chosen people might be contacted.

#LI-CQ1

Circle Okay values range within the office and encourages functions from the next designated teams: ladies, aboriginal peoples, individuals with disabilities and members of seen minorities. We’re dedicated to offering employment lodging in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Lodging can be found on request in all elements of the choice course of.