IT Customer Service/Support Cloud Infrastructure Technology – Linux Virtual Hiring Event

TELUS International

This role is temporarily remote/work from home, however, you will be required to transition back to the office in Montréal sometime next year and must reside in Montréal at date of hire

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading-edge technology while providing best-in-class technical customer support, consider this great opportunity at TELUS. It is a great entry-level opportunity for recent graduates who recently finished a program that attributes the necessary qualifications

What’s in it for you?

  • $5K signing bonus for relocation – applicable only to candidates outside of Montréal, paid after 90 days in the role
  • Extended Health Benefits day 1 of employment: Prescription Drugs, Paramedicals and vision, and Travel insurance
  • Dental Benefits day 1 of employment
  • Insurance day 1 of employment: Life , Accident, Long term disability
  • Work perks: TELUS employee Share plans and TELUS Product/services
  • Paid vacation: After 6 months of employment you and entitled to 3 weeks per year
  • Learning and development: ACE certification sponsored by TELUS (study time paid + exam cost) – expected to be obtained within 6 months of employment

Here’s what you will be doing

  • Provide technical support to customers using Google Cloud Platform products, solutions, and application program interfaces (APIs)
  • Identify and document product bugs and feature requests and work alongside internal support teams as well as customers to implement effective solutions
  • Identify and reproduce production impacting issues and coordinate fixes for customers
  • Work closely with internal support teams to improve Google Cloud Platform products at a senior level
  • Provide assistance and mentorship to users through public forums, third party, and Google-owned

You’re the missing piece of the puzzle

Must have:

  • Strong understanding of Linux system & Windows server administration
  • Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
  • Demonstrate comprehensive troubleshooting tactics
  • Understanding and identify issues from reading product logs such as audit, system and error logs
  • Ability to quickly learn and explain new complex technologies and subjects.
  • Comfortable working in a CLI environment
  • Build, run and manage containers
  • Information security best practices
  • Open to overnight shift flexibility – Compressed schedule (9am-9pm X 3 days per week)

Great to have:

  • College diploma in Computer Science or 2 years of equivalent experience
  • Relevant certification (ACE, Security Eng, Prof. Cloud Architect)
  • Experience with virtual machines (Google Compute Engine, VMware, Amazon EC2, etc.)
  • Experience troubleshooting Linux & Windows server performance (CPU, memory, I/O) and familiarity with common troubleshooting tools (vmstat, iostat, lsof, strace, etc.) Familiarity with Monitoring & Security tools
  • Experience with automation scripting
  • Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
  • Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
  • Familiarity with SQL (any dialect)

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.

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