IT Consultant

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College of Science

Place Abstract:
Reporting to the IT Operations Supervisor within the IT Companies Unit of the College of Science, the Data Know-how (IT) Marketing consultant supplies second-level technical assist to IT Help Technicians within the supply of end-user-computing and desktop assist providers to tutorial and analysis workers members. The IT Marketing consultant defines and paperwork assist procedures for end-user-computing actions primarily based on established insurance policies.
Main Tasks:

• Apply procedures and troubleshoot to resolve issues in line with specs.

• Help within the growth of primary performance scripting and assist useful and user-acceptance testing.

• Set up, improve, configure and monitor {hardware}, middleware, and working programs.

• Write, edit and replace technical documentation and replace modifications in IT enterprise processes.

• Carry out system upkeep together with backups, patches, upgrades, restore, and so on.

• Reply to customers and on a wide range of requests and outline performance.

• Code packages, put together take a look at knowledge, and take a look at and debug packages.

• Present assist providers associated to the implementation, operation, and upkeep of programs.

• Set up and foster efficient working relationships by figuring out wants and offering assist within the supply of providers. Assess and resolve issues. When acceptable, inform supervisor and formulate suggestions.

Extra Tasks:

• Leverage provisioning infrastructure to automate the deployment of desktops.

• Advise stakeholders on efficiency and capability necessities for desktop environments.

• Determine areas for enchancment in end-user-computing.

• Interface with Central IT for the provisioning of centrally managed infrastructure providers.

• Onboard new purposes to be supported by the workforce.

• Keep abreast of departmental utility updates and coordinate their set up as required.

• Develop easy scripts to automate repetitive duties.

Different Qualifying Abilities and/or Skills:

Technical expertise:

• Working programs: Home windows, MacOS, Linux

  • Superior troubleshooting of configuration and {hardware} points

  • Prognosis and remediation of desktop/workstation efficiency issues

  • Information of safety greatest practices for desktop/workstation environments

  • Troubleshooting of file possession and permissions issues

• Networking

  • Provisioning and troubleshooting community providers together with CIFS/NFS, Mail, Internet, DNS, LDAP.

  • Fundamental community efficiency troubleshooting

  • VPNs and community tunneling

• Storage and backups

  • Capacity to research desktop and small server workloads, and recommend an information safety strategy

  • Troubleshooting points with backup infrastructure

  • Provision volumes and file programs on networked file servers and NAS units

• Functions growth and assist

  • Fundamental programming expertise in any trendy language

Different expertise:

• Shopper-focused and service-oriented with a excessive degree of professionalism, discretion and the flexibility to construct constructive work relationships with a wide range of shoppers together with professors, workers and college students.

• Confirmed potential to work independently and as a part of a collaborative workforce.

• Glorious time administration and organizational expertise with the flexibility to prioritize and multi-task.

• Demonstrated potential to take initiative and problem-solve whereas remaining calm underneath stress.

• Glorious communication, writing and documentation expertise.

• Demonstrated potential to troubleshoot, assess and resolve issues.

• Expertise working in a laboratory surroundings is an asset.

• Information of French and English: McGill College is an English-language college the place each day duties could require English communication each verbally and in writing. The extent of English required for this place has been assessed at a degree #3 on a scale of 0-4.

Minimal Training and Expertise:

DEC III 3 Years Associated Expertise /

Hourly Wage:

(MUNACA Degree H) $33.05 – $40.97

Hours per Week:

33.75 (Full time)

Supervisor:

Director of Administration and Operations

Place Finish Date (If relevant):

Deadline to Apply:

2023-11-24

McGill College hires on the premise of advantage and is strongly dedicated to fairness and variety inside its neighborhood. We welcome purposes from racialized individuals/seen minorities, ladies, Indigenous individuals, individuals with disabilities, ethnic minorities, and individuals of minority sexual orientations and gender identities, in addition to from all certified candidates with the talents and information to productively have interaction with various communities. McGill implements an employment fairness program and encourages members of designated teams to self-identify. Individuals with disabilities who anticipate needing lodging for any a part of the appliance course of could contact, in confidence, [email protected] .