IT Consultant

McGill University

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School of Science

Place Abstract:
Reporting to the IT Operations Supervisor within the IT Providers Unit of the School of Science, the Data Know-how (IT) Advisor gives second-level technical help to IT Assist Technicians within the supply of end-user-computing and desktop help companies to tutorial and analysis workers members. The IT Advisor defines and paperwork help procedures for end-user-computing actions primarily based on established insurance policies.
Major Duties:

  • Apply procedures and troubleshoot to resolve issues in accordance with specs.

  • Help within the improvement of primary performance scripting and help purposeful and user-acceptance testing.

  • Set up, improve, configure and monitor {hardware}, middleware, and working programs.

  • Write, edit and replace technical documentation and replace adjustments in IT enterprise processes.

  • Carry out system upkeep together with backups, patches, upgrades, restore, and so forth.

  • Reply to customers and on quite a lot of requests and outline performance.

  • Code packages, put together check information, and check and debug packages.

  • Present help companies associated to the implementation, operation, and upkeep of programs.

  • Set up and foster efficient working relationships by figuring out wants and offering help within the supply of companies. Assess and resolve issues. When acceptable, inform supervisor and formulate suggestions.

Extra Duties:

  • Leverage provisioning infrastructure to automate the deployment of desktops.

  • Advise stakeholders on efficiency and capability necessities for desktop environments.

  • Establish areas for enchancment in end-user-computing.

  • Interface with Central IT for the provisioning of centrally managed infrastructure companies.

  • Onboard new functions to be supported by the workforce.

  • Keep abreast of departmental software updates and coordinate their set up as required.

  • Develop easy scripts to automate repetitive duties.

Different Qualifying Abilities and/or Skills:

Technical expertise:

  • Working programs: Home windows, MacOS, Linux

    • Superior troubleshooting of configuration and {hardware} points

    • Analysis and remediation of desktop/workstation efficiency issues

    • Data of safety greatest practices for desktop/workstation environments

    • Troubleshooting of file possession and permissions issues

  • Networking

    • Provisioning and troubleshooting community companies together with CIFS/NFS, Mail, Internet, DNS, LDAP.

    • Fundamental community efficiency troubleshooting

    • VPNs and community tunneling

  • Storage and backups

    • Capacity to investigate desktop and small server workloads, and counsel a knowledge safety strategy

    • Troubleshooting points with backup infrastructure

    • Provision volumes and file programs on networked file servers and NAS units

  • Purposes improvement and help

    • Fundamental programming expertise in any fashionable language

Different expertise:

  • Consumer-focused and service-oriented with a excessive stage of professionalism, discretion and the power to construct constructive work relationships with quite a lot of shoppers together with professors, workers and college students.

  • Confirmed capacity to work independently and as a part of a collaborative workforce.

  • Glorious time administration and organizational expertise with the power to prioritize and multi-task.

  • Demonstrated capacity to take initiative and problem-solve whereas remaining calm beneath stress.

  • Glorious communication, writing and documentation expertise.

  • Demonstrated capacity to troubleshoot, assess and resolve issues.

  • Expertise working in a laboratory setting is an asset.

  • Data of French and English: McGill College is an English-language college the place daily duties might require English communication each verbally and in writing. The extent of English required for this place has been assessed at a stage #3 on a scale of 0-4.

Minimal Schooling and Expertise:

DEC III 3 Years Associated Expertise /

Hourly Wage:

(MUNACA Stage H) $33.05 – $40.97

Hours per Week:

33.75 (Full time)


Director of Administration and Operations

Place Finish Date (If relevant):

Deadline to Apply:


McGill College hires on the premise of advantage and is strongly dedicated to fairness and variety inside its neighborhood. We welcome functions from racialized individuals/seen minorities, girls, Indigenous individuals, individuals with disabilities, ethnic minorities, and individuals of minority sexual orientations and gender identities, in addition to from all certified candidates with the talents and information to productively have interaction with numerous communities. McGill implements an employment fairness program and encourages members of designated teams to self-identify. Individuals with disabilities who anticipate needing lodging for any a part of the applying course of might contact, in confidence, [email protected] .

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