IT Business Analyst

ISG Search Inc

Our client…

combines the preparation, execution, and analysis of your logistic network into a singular SaaS platform. User-friendly, and easily scalable, it allows you the flexibility you need to optimize complex Supply Chain & Logistical challenges.


  • Understand and translate customer needs into implementable business solutions to enable long-term customer success
  • Analysis of the as-is and to-be processes
  • Project Management duties
  • Conduct user review sessions and run stakeholder meetings
  • Intermediate IT knowledge
  • End-to-end project delivery and post go-live ongoing support
  • Identify and manage risks and issues as a subject matter expert for daily work
  • Understanding customer’s requirements and needs
  • Manage projects, with internal and external coordination as well as supervision of the project tasks, timelines, and costs

Must Have:

  • A relevant educational qualification and work experience that demonstrates knowledge of the logistics sector (note: only candidates with background in logistics will be considered in the selection process)
  • Experience in systems implementations & integrations ideally for TMS and/or SaaS products are considered a good plus (ideally past experience as Logistics Engineer or similar)
  • Strong analytical skills and good feeling for data, numbers and KPIs, to make and support decisions.
  • Open-mindedness, trustworthiness, curiosity, creativity and proactiveness
  • Personal organization: ability to handle and prioritize outstanding tasks.
  • Decision making effective in understanding criteria involved in making decisions and assisting others to make them.
  • Problem solving and conflict management: measuring alternatives against objectives and identifying tradeoffs to determine which possible solution is best.
  • Excellent interpersonal and written/verbal communications and competencies.

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