IT Analyst, Server Operations, Technology Services


Full job description

BC Medical & Assist Providers

HSSBC Willingdon, Burnaby

In accordance with the Mission, Imaginative and prescient and Values, and strategic instructions of PHSA security, together with each affected person and worker security, is a precedence and a duty shared by everybody at PHSA’s Companies/Divisions/Providers, and as such, the requirement to constantly enhance high quality and security is inherent in all points of this place.

The IT Analyst, Service Operations, supplies technical tier 2 evaluation of system points and outages using appreciable data of a networked pc setting and buyer applied sciences via the evaluation and analysis of issues and outages, and formulation of options to technical issues, and ensures assigned gear and software program, together with safety gear, is operational to an outlined customary. Verifies incidents are logged, paperwork mitigation methods, prioritizes and escalates in response to established procedures. The IT Analyst performs system administration duties comparable to formulating options requiring appreciable data of the community/system, patching working programs and functions, and executing varied scripts.

What you’ll do

Displays infrastructure parts and programs associated to community, telephony, servers, storage, Microsoft Change, Server Working Techniques, Microsoft Lively Listing, print, and safety utilizing administration instruments, together with each formulating options and utilizing vendor utilities; identifies points (faults/exceptions), makes or recommends changes, and escalates points or potential points as required. Verifies all incidences are logged by strategies comparable to reviewing system automated alerts for precedence task, logs incidents and resolves or assigns to a different group.

Responds to system incidents and different tickets by way of the service desk by performing duties comparable to gathering info and suggestions from consumer division, investigating and prioritizing incidents and tickets in response to potential impression, analyzing and diagnosing issues and formulating options, escalating unresolved incidents and tickets as required, and speaking progress on tickets to the service desk, clients, and/or technical groups.

Analyzes intermediate expertise issues and works with multidisciplinary specialists to resolve if required on extra superior points.

Adapts present, or creates new studies from knowledge repositories for function of trending and evaluation or stock wants.

Develops system monitoring notifications by strategies comparable to constructing, testing and implementing system alerts, using expertise vendor instruments and data of environmental situations and the way completely different expertise parts work together.

Paperwork all operations duties in accordance with established procedures for the Expertise Providers group. Performs file retaining capabilities surrounding {hardware} comparable to inventories, gear places and different asset administration info.

Develops and maintains technical assist procedures in areas comparable to {hardware} and technical software program operations and monitoring and concern remediation.

Supplies coaching to customers and technical recommendation and participates in planning for the set up of recent/revised utility programs, and supplies work plans referring to the set up of {hardware} and software program particular to programs implementations.

Participates in working teams for course of enchancment and tasks.

Performs different associated duties as required.

What you carry


Grade 12, commencement from a acknowledged two (2) yr pc programs expertise diploma program plus three (3) years’ latest associated expertise or an equal mixture of training, coaching, and expertise.

Abilities & Information

Dedication to upholding the shared duty of making lasting and significant reconciliation in Canada as per TRC (2015) and BC’s Declaration on the Rights of Indigenous Peoples Act (2019).

As a powerful asset for consideration, we’re searching for our profitable candidate to have: Information of social, financial, political and historic realities impacting indigenous communities and familiarity with Indigenous Cultural Security and anti-racism and accompanying studies (BC DRIPA, TRC, and so forth.).

Capability to kind.

Capability to speak successfully each verbally and in writing.

Capability to take care of others successfully.

Capability to prepare work.

Capability to function associated gear.

Bodily means to hold out the duties of the place.

What we carry

Each PHSA worker allows the absolute best affected person take care of our sufferers and their households. Whether or not you might be offering direct care, conducting analysis, or making it doable for others to do their work, you impression the lives of British Columbians at present and sooner or later. That’s why we’re centered in your care too – providing well being, wellness, improvement packages to assist you – at work and at dwelling.

Be part of one in all BC’s largest employers with province-wide packages, companies and operations – providing huge alternatives for development, improvement, and recognition packages that honour the dedication and contribution of all staff.

Entry to skilled improvement alternatives via our in-house coaching packages, together with +2,000 programs, comparable to our San’yas Indigenous Cultural Security Coaching course, or Core Linx for Management roles.

Take pleasure in a complete advantages package deal, together with municipal pension plan, and psychological well being & security packages and holistic wellness sources.

Annual statutory holidays (13) with beneficiant trip entitlement and accruement.

PHSA is a distant work pleasant employer, welcoming versatile work choices to assist our folks (eligibility might range, relying on place).

Entry to WorkPerks, a premium low cost program providing a variety of native and nationwide reductions on electronics, leisure, eating, journey, wellness, attire, and extra.

Job Sort: Common, Full-time

Wage: $41.93 / Hour

Location: 1795 Willingdon Ave, Burnaby, BC V5C 6E3

Time limit: Purposes accepted till place is crammed

Hours of Work: 0700-1900 and 1900-0700 (Monday to Friday & Weekend and Stats)

Requisition # 151553E

As per the present Public Well being Order, full vaccination towards COVID-19 is a situation of employment with PHSA as of October 26, 2021.

What we do

The Provincial Well being Providers Authority (PHSA) plans, manages and evaluates specialised well being companies with the BC well being authorities to offer equitable and cost-effective well being take care of folks all through the province. Our values replicate our dedication to excellence and embrace: Respect folks – Be compassionate – Dare to innovate – Domesticate partnerships – Serve with function.

Be taught extra about PHSA and our packages:

PHSA is dedicated to employment fairness, encouraging all certified people to use. We acknowledge that our means to offer one of the best take care of our numerous affected person populations depends on a wealthy range of abilities, data, background and expertise, and worth a protected, inclusive and welcoming setting.

Reconciliation is an ongoing course of and a shared duty for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a big step ahead on this journey—one that each one well being authorities are anticipated to assist as we work in cooperation with Indigenous Peoples to ascertain a transparent and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing dedication to work with Indigenous Peoples as they transfer towards self-determination. Guiding these efforts Crown businesses should stay centered on creating alternatives that implement the Reality and Reconciliation Fee Mandate.

ATTN: PHSA Workers:
To be thought-about as a PHSA worker (inner applicant) for this place, you need to apply on-line by way of your inner profile at

Please word the interior job posting will not be accessible after the expiry date of September 8, 2023. If the interior job posting has expired, please contact the Inner Jobs Assist Desk and advise that you just want to be thought-about as a late inner applicant for this place. Please don’t apply for the exterior job posting.

You probably have not registered your inner profile, a password is required to log in for the primary time. To acquire your password, please contact the Inner Jobs Assist Desk at 604-875-7264 or 1-855-875-7264. Please word common enterprise hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries exterior of normal enterprise hours, please e-mail the Inner Jobs Assist Desk at [email protected] and a Assist Desk Consultant will contact you the subsequent enterprise day.

Apply Now
To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

Leave a Reply