IT Analyst

Cybeats -

Full job description

Cybeats is searching for an skilled IT Analyst to hitch our rising workforce. Reporting to the IT Supervisor this function will work together with different devoted specialists and collaborate with all groups to make sure high quality help.

Cybeats is a rising cybersecurity firm, targeted on innovation with a ardour for safeguarding corporations from cyber assaults. Cybeats builds certainty into any service, system, or enterprise with steady and complete software program provide chain safety at each step of the product lifecycle from growth via operation. We’re searching for you to hitch our journey of progress and innovation. If this feels like the correct alternative for you we want to get in contact.


Act as the primary level of contact for all technical help calls

Log tickets into JIRA

Prioritize and troubleshoot points

Resolve {hardware} and software program technical points

Remediate all workstation, software program patches, updates, and upgrades

Deploy expertise belongings for brand new customers and setup {hardware}

Work with the Workplace Supervisor to take care of stock and repair tags

Report system outages promptly

Conduct expertise onboarding for brand new hires

Inform customers of latest techniques, procedures, or updates


Minimal of three years of expertise in an IT help function

Good understanding of Networking and Subnetting, ICND or COMPTIA certificates

Data and primary administration of Palo Alto Networks Firewall VPN, NAT, Guidelines

Data and administration of Google Workspace together with listing and e-mail teams

Data of Linux, Mac OS and Home windows OS to a degree of primary help

Data of e-mail safety and endpoint safety instruments is a bonus

Data of instruments for Asset Administration

Familiarity with SOC2, PCI and ISO 27001 is a superb benefit

Expertise offering technical help in an workplace setting

Distinctive service abilities, glorious communication abilities, and proactive method to problem-solving

Capability to speak successfully and professionally verbally and in writing, with all ranges inside the group

Why Work Right here:
Hybrid and distant work choices, the place attainable

Inner progress alternatives

Skilled coaching and growth inspired and supported

Aggressive advantages

Maternity go away prime up

Please be aware this job description just isn’t designed to cowl or include a complete itemizing of actions, duties, or duties which can be required of the worker for this job. Duties, duties, and actions might change at any time with or with out discover.

Cybeats is an equal alternative employer. We enthusiastically settle for our duty to make employment selections with out regard to race, spiritual creed, colour, age, intercourse, sexual orientation, nationwide origin, ancestry, citizenship standing, faith, marital standing, incapacity, army service or veteran standing, genetic info, medical situation together with medical traits, or some other classification protected by relevant federal, state, and native legal guidelines and ordinances. Our administration is devoted to making sure the achievement of this coverage with respect to hiring, placement, promotion, switch, demotion, layoff, termination, recruitment promoting, pay, and different types of compensation, coaching, and normal therapy throughout employment

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