IT Analyst

Cybeats -

Full job description

Cybeats is on the lookout for an skilled IT Analyst to hitch our rising group. Reporting to the IT Supervisor this function will work together with different devoted specialists and collaborate with all groups to make sure high quality assist.

Cybeats is a rising cybersecurity firm, centered on innovation with a ardour for shielding corporations from cyber assaults. Cybeats builds certainty into any service, gadget, or enterprise with steady and complete software program provide chain safety at each step of the product lifecycle from growth by means of operation. We’re on the lookout for you to hitch our journey of development and innovation. If this seems like the suitable alternative for you we want to get in contact.


Act as the primary level of contact for all technical assist calls

Log tickets into JIRA

Prioritize and troubleshoot points

Resolve {hardware} and software program technical points

Remediate all workstation, software program patches, updates, and upgrades

Deploy expertise property for brand new customers and setup {hardware}

Work with the Workplace Supervisor to take care of stock and repair tags

Report system outages promptly

Conduct expertise onboarding for brand new hires

Inform customers of recent programs, procedures, or updates


Minimal of three years of expertise in an IT assist function

Good understanding of Networking and Subnetting, ICND or COMPTIA certificates

Information and primary administration of Palo Alto Networks Firewall VPN, NAT, Guidelines

Information and administration of Google Workspace together with listing and electronic mail teams

Information of Linux, Mac OS and Home windows OS to a degree of primary assist

Information of electronic mail safety and endpoint safety instruments is a bonus

Information of instruments for Asset Administration

Familiarity with SOC2, PCI and ISO 27001 is a good benefit

Expertise offering technical assist in an workplace surroundings

Distinctive service abilities, glorious communication abilities, and proactive method to problem-solving

Capability to speak successfully and professionally verbally and in writing, with all ranges throughout the group

Why Work Right here:
Hybrid and distant work choices, the place doable

Inside development alternatives

Skilled coaching and growth inspired and supported

Aggressive advantages

Maternity go away high up

Please word this job description is just not designed to cowl or include a complete itemizing of actions, duties, or obligations which are required of the worker for this job. Duties, obligations, and actions could change at any time with or with out discover.

Cybeats is an equal alternative employer. We enthusiastically settle for our duty to make employment selections with out regard to race, non secular creed, colour, age, intercourse, sexual orientation, nationwide origin, ancestry, citizenship standing, faith, marital standing, incapacity, navy service or veteran standing, genetic info, medical situation together with medical traits, or every other classification protected by relevant federal, state, and native legal guidelines and ordinances. Our administration is devoted to making sure the achievement of this coverage with respect to hiring, placement, promotion, switch, demotion, layoff, termination, recruitment promoting, pay, and different types of compensation, coaching, and common therapy throughout employment

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