International Student Advisor (RCIC/RISIA)

University of British Columbia

Staff – Non Union

Job Category


Job Profile

AAPS Salaried – Student Management, Level C

Job Title

International Student Advisor (RCIC/RISIA)


International Student Advising International Student Development Student Affairs

Compensation Range

$6,378.58 – $9,189.17 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date

March 30, 2023

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date

Apr 30, 2024

Job Summary
International Student Development responds to the needs of international students and facilitates international learning opportunities. International Student Advisors provide immigration advising and other advising services to international students and develop innovative, responsive, and professional programs and services. Student Affairs is responsible for providing leadership, opportunities, and services that strengthen and enrich student learning at UBC and is committed to student engagement and success. The incumbent will work collaboratively with AMS/GSS, the International Student Initiative (ISI), Go Global, other units within the Vice President Student s portfolio, faculties and departments across the University as well as schools, organizations, and international educators in the community. Occasional evening and weekend work will be required.
Organizational Status
International Student Advisors work as members of the International Student Development team within the division of Student Affairs. Reporting to the Manager – International Student Advising, the incumbent supervises and mentors paid student staff, works collaboratively with the staff in International Student Development, and provides significant leadership and management to volunteers on a number of projects and events. The incumbent takes on leadership roles in the departmental portfolios, cross-functional team projects and may supervise student interns seeking a student development work experience.
Work Performed
Major responsibilities fall into the following areas:
  • Deliver case specific advising and lead/implement university-wide best practices specifically with regard to study and work permits, visas, health insurance, employment, student life, cultural adjustment, dependents and related issues. Maintain the highest standard of immigration advising to UBC international students and their families. Provide information and advice to students to determine best course of action regarding immigration status and permit and visa applications. Provide accurate advice to mitigate risk and reduce vulnerability in the face of ever-changing immigration policies.
  • Review student and family permit and visa applications prior to submission and provide related advice. As needed, provide representation for students on study permit and related applications, managing Authorized Representative Portal submissions. Make requests for information under Access to Information and Privacy legislation for students.
  • Write persuasive and professional communications to visa offices, immigration program managers and CBSA regarding student applications and intervene in cases where mistakes may have been made or where certain cases require special attention.
  • Conduct detailed research; interpret legislation, immigration regulations and policies; define practices for UBC and communicate the findings and practices to colleagues, UBC departments, students and stakeholders. Provide legal interpretation and immigration consultation to UBC departments and staff regarding international students’ immigration status, both case-specific and to inform policy and guidelines (e.g., work authorization, on or off campus, internships and practicums), in person and in writing.
  • Maintain accurate and up-to-date information regarding trends, federal court case decisions and immigration policy changes in relation to their impact on international students
  • Plan and implement University-wide immigration-related communications and practices that are accurate, consistent and in line with immigration legislation, regulations and policies.
  • Liaise with and provide leadership to other staff on campus to provide seamless support and services for international students.
  • Manage complex cases involving students’ immigration, well-being and other matters and escalate to Manager, as appropriate. Advise and coach students experiencing difficulty with transitional, academic, social, mental wellness, medical and intercultural adjustment and refer to applicable resources.
  • Interpret and comply with IRPA/IRPR/ Immigration, Refugee and Citizenship Canada (IRCC) Program Delivery Instructions (PDIs), Operational Bulletins, the College of Immigration and Citizenship Consultants (CICC) policies and Codes of Ethics, privacy legislation, etc. Maintain and update student records according to CICC and UBC policies.
  • Manage the university s reputation in all interactions with IRCC, CBSA, BC PNP, Service Canada, Health Insurance BC, local MPs office and other government entities as well as CBIE, BCCIE, CICC and related organizations.
  • Develop, deliver and evaluate innovative, responsive, and professional programs and services. Through effective programs and services, create a supportive environment so that international students can be fully engaged in the University community. Work effectively with student leaders to develop leadership capacity and foster transformative learning for students.
  • Prepare and submit reports, publications, and other written work as required.
  • Coordinate and present workshops for the international student population and staff on issues related to study permits, visas, work authorization, permanent residence, student safety and both intercultural and academic adjustment
  • Train front-line staff on the impact of immigration policies to make effective and appropriate student referrals.
  • Collect, analyze and interpret comprehensive data on advising, programming and outreach activities to inform enhanced practices, delivery of support services and retention strategies
  • Fulfill obligations to the CICC and remain in good standing as a Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA).
  • Perform duties consistent with the mandate of Student Affairs as required.
Consequence of Error/Judgement
Errors and omissions and negligence can result in the permanent loss of RCIC/RISIA license, imprisonment, fines, civil action (directed at both the RCIC/RISIA and UBC), and other disciplinary actions by the regulatory body. Such errors can cause irreparable damage for students and their families in terms of their ability to enter or remain in Canada and/or UBC. Providing incomplete or inaccurate information to students can have a devastating impact on UBC’s ability to recruit and retain students and severely damage UBC’s international reputation. Lack of sensitivity, imagination and persistence in handling student personal situations, including broader crisis management issues, may result in significant distress for students.
Supervision Received
Works independently within university mandate to recruit, retain and support the success of international graduate and undergraduate students and is expected to achieve specific goals annually with regard to systemwide strategies and case-specific advising. Work is reviewed based on effectiveness and achievement of goals. The incumbent works independently and uses extensive judgement and decision making in working with students and when providing advice.
Supervision Given
Will review and approve application preparation and written immigration advice drafted by other staff. May supervise professional and student staff and volunteers.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of four to five years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
  • Undergraduate degree in a relevant discipline.
  • Must be a member in good standing of the CICC as a RCIC or RISIA.
  • Minimum of three to four years of related experience in immigration advising for international students in post-secondary institutions, or the equivalent combination of education and experience.
  • Thorough knowledge of Canadian immigration legislation, policies and regulations specifically related to international students, their family and dependents.
  • Experience working directly with international students at the post-secondary level.
  • Experience dealing with issues relating to international students and international education. Overseas work/study experience preferred.
  • Ability in a language other than English preferred.
  • Experience in program and project development, delivery, evaluation and assessment.
  • Expertise in designing, delivering and evaluating educational workshops and experience in managing large events.
  • Knowledge of theories related to intercultural understanding and student engagement. Excellent oral and written communication skills in English.
  • Ability to communicate effectively verbally and in writing.
  • Ability to exercise mature judgment, initiative, diplomacy and tact.
  • Excellent computer skills and online research skills.
  • Ability to work independently and to develop effective working relationships with students, faculty, staff and community members.
  • Excellent interpersonal skills, cross-cultural sensitivity and intercultural communication skills.
  • Ability to assess and appropriately respond to complex and critical cases.
  • Ability to manage the complexity inherent within a multi-faceted work environment focused on broad outcomes for students.
  • Ability to work effectively in teams and to develop effective working relationships with students, faculty, staff and community members.

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