Information Technology Support Specialist

Supreme International Limited

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Supreme International is recognized as one of the best vertical feed mixer manufacturers in the world. Supreme entered the global market very early on as a manufacturer working with markets in Saudi Arabia, Japan and Australia and now has a broader presence in Asia, Africa, Europe, the Middle East, and the Americas. Supreme continues to be the benchmark for quality equipment globally. Often paired with the words performance and reliability, Supreme vertical mixers have found a place on the world stage. Supreme’s main factory is located in Wetaskiwin, Alberta. In 2010, Supreme expanded into the US with a truck mount assembly facility and a parts distribution warehouse located in Dodge City, Kansas. This centralized location improved parts distribution throughout North America and is a more efficient location for truck mount assembly.

We’re looking for a full-time Information Technology Support Specialist to join our team. Reporting to the Manager of Information Technology, you’ll provide first line technical support to staff experiencing difficulties with computer hardware, computer applications and communications software.


What You’ll Be Doing:

  • Responding to requests for technical assistance regarding hardware, software, and applications in person, via telephone/email and/or remotely.
  • Prioritizing, documenting, and resolving end user technology requests in a timely manner.
  • Identifying and escalating situations requiring urgent attention.
  • Researching problems and potential solutions and recommending changes/upgrades.
  • Tracking, logging and reviewing problems and issues to identify trends and broader technical problems and recommending possible solutions.
  • Installing and configuring network connectivity, devices, hardware, and software applications.
  • Assisting with special event requests requiring technology support (e.g., audio and video equipment for meetings, presentations, etc.).
  • Conducting regular audits of computing devices and maintaining inventory database.
  • Assisting in the maintenance/upgrade of the company’s information systems.


What You’ll Need:

  • University Degree or College Diploma in Information Technology or equivalent.
  • A minimum of one-year related work experience and training in a Technical Support environment, including software installation and troubleshooting.
  • Knowledge of current computing platforms, server technologies and applications.
  • Knowledge of audio-visual components, wired and wireless networking technologies, software installation, integration and troubleshooting methodologies and best practices.
  • Strong written and verbal communication skills.
  • Ability to respond effectively to a variety of user issues and develop and provide training and support to users, when necessary.
  • Strong teamwork and collaboration skills to communicate trends and recommend potential solutions.
  • Ability to work outside of regular business hours, on occasion.


Here’s What We Offer:

  • A competitive salary
  • Group benefit and RRSP plan
  • A collegial work environment where employees have fun together
  • A welcoming, vibrantly multicultural community

We invite all qualified candidates to apply no later than January 31, 2023.

We would like to thank all applicants in advance for your interest; however only those candidates invited for an interview will be contacted.

For further information, please visit us online at www.supremeinternational.com

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