ILL & Circulation Assistant

Employees – Union

Job Class
CUPE 2950

Job Profile
CUPE 2950 Salaried – Pub Svc Library Asst 3 (Gr6)

Job Title
ILL & Circulation Assistant

Division
UBC Library I Regulation Library I Reference

Compensation Vary
$4,319.00 – $4,540.00 CAD Month-to-month

Posting Finish Date
September 30, 2023

Notice: Purposes will likely be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

At UBC, we consider that attracting and sustaining a various workforce is essential to the profitable pursuit of excellence in analysis, innovation, and studying for all school, employees and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy variety to UBC as a office, and creates the required circumstances for a rewarding profession. 

Job Abstract
Performs complicated duties and is liable for interlibrary loans, web site actions, signage, in-house library shows, digital signage, and different publications.  Performs complicated duties in acquisitions, circulation, know-how troubleshooting, and administrative help. Throughout night and weekend work, serves as the only real desk attendant and is liable for all points associated to patron service, the coordination of scholar assistant actions, and emergencies
Organizational Standing

Interacts and communicates with employees within the Regulation Library and different UBC Library branches and models, school, college students, members of the general public, different departments on campus, and exterior distributors and repair suppliers.  Acts as liaison with Interlibrary Loans, UBC Library Communications, and IT.  Represents unit concerning web sites and digital signage.

Work Carried out

Interlibrary Loans

• Coordinates the Regulation Library’s interlibrary mortgage providers and performs detailed routines associated to ILL operations. This entails a fee-for-service operation and fulfilling resource-sharing agreements that UBC has with different establishments. Receives requests, interprets citations, retrieves requested supplies, photocopies, scans, invoices, and delivers supplies. Determines applicable sources and will provoke requests for library supplies for Allard Faculty of Regulation college students and college members.
• Oversees doc supply service of supplies not owned by UBC Library for Allard Faculty of Regulation School members. Receives requests, interprets citations, and locations requests for School.

Signage, Shows, and Web site

• Performs reasonably complicated duties in creating indicators, posters, desk tent indicators, and associated supplies, utilizing MS-Workplace and different publishing software program (together with however not restricted to Pixlr on-line, Photoshop, iMovie, and Canvas). Ensures bodily, digital, and digital signage and supplies are present, clear, visually interesting, and observe branding conventions and pointers, as applicable. Consults and interacts with UBC Library Communications’ sources and providers, together with the Confluence web page for Library model compliant signage templates or every other system-wide downloadable signage. Interacts with Allard Faculty of Regulation Communications, as applicable. Acts because the Regulation Library’s liaison for signage and publications.
• Accountable for the Regulation Library’s in-house shows, and publications. Creates shows for the Regulation Library’s bulletin boards, show instances, and bodily signage. Codecs supplied content material, initiates concepts, creates unique content material, selects supplies, bodily produces and installs content material. Oversees the manufacturing and distribution of in-house publications. Updates shows and signage to maintain data present and follows branding conventions and pointers, as applicable.
• Contributes to the upkeep of in-house shows associated to UBC Library content material. Works with the UBC Library Communications workforce, following established processes, to help the distribution or posting of UBC Library supplies or content material, in keeping with UBC Library branding and the Communications Crew’s pointers.
• Creates shows and messages for the Regulation Library’s digital signal. Codecs supplied content material, creates unique content material, selects supplies, and follows established branding conventions and pointers as applicable.
• Assists in sustaining the Regulation Library’s web site. Creates, edits, and maintains internet pages following pointers for the UBC Library web site. Creates unique content material, updates and edits present content material, makes use of statistics software program and particular web site upkeep instruments, and checks hyperlinks and graphical components for performance. The place applicable, converts print publications to internet publications. Participates in creating pointers for the Regulation Library web site and sustaining information and consciousness of modifications to procedures, branding, or pointers. Gives graphic and internet design help to librarians who educate Authorized Analysis and Writing programs who’re utilizing on-line modules.

Circulation, Public and Info Companies, and Acquisitions

• Performs reasonably complicated work on the circulation desk as scheduled which can embrace night and weekend shifts. Fees and discharges library supplies and gear. Checks returned supplies for holds, injury and completeness. Locations holds, recollects, storage requests, and processes rush cataloguing requests. Assists patrons in finishing processes associated to gear lending, visitor IDs, and different actions associated to entry.
• Performs library opening and shutting procedures as assigned. Displays library safety gates. Receives, experiences and responds to data referring to thefts and different incidents. Contacts Constructing Operations, Campus Safety and/or, RCMP for emergency, security, safety and well being points. Contacts Constructing Operations for routine upkeep/repairs, and retains a log of restore requests. Submits requests utilizing Planon and follows up when needed. Maintains common look of library unit and ensures provides for the general public use are stocked. Displays and experiences on gear situation.
• Gives data and reference help to customers at a Regulation Library service level. This may occasionally embrace conducting reference interviews and assessing consumer wants, aiding customers to find sources, looking for wanted data in a full vary of sources in all codecs and instructing customers on tips on how to use sources.Could take part in UBC Library’s on-line chat reference service. Conducts library orientations and excursions as required.
• Accepts and responds to queries on library insurance policies and procedures. Explains and enforces library insurance policies and procedures. Solutions directional and data questions concerning library holdings. Interprets patron and circulation information. Assists with accessibility wants of customers.
• Coordinates the work of scholar assistants when working night and weekend shifts.
• Performs primary troubleshooting on Regulation Library gear together with copiers, printers, computer systems, micro reader/printer, and staplers. Shares, cleans, and offers operational help on this gear and experiences issues as wanted.
• Orders, organizes, and maintains workplace provides.
• Gives administrative help to all kinds of initiatives. Organizes, codecs, and maintains information and paperwork. Gathers, information, compiles, experiences, maintains, and generates experiences associated to statistics of various varieties. Information minutes of employees conferences.   
• Performs complicated monograph acquisitions duties together with pre-order searches for library supplies. Finds and copies bibliographic information from Libraries and Archives Canada and the Library of Congress to create on-line order information. Creates unique cataloguing if required. Locations orders, distributes the acquisition orders to the suitable distributors and receives buy orders from Collections / Technical Companies.
• Receives non-GOBI monographic objects from distributors, pays invoices on-line and forwards them to Library Finance for fee processing. Bodily prepares books for cataloguing (e.g., stamping, tattletaping), and sends the books to Collections / Technical Companies. Identifies, investigates, and resolves broken or lacking objects, receiving errors, and bibliographic modifications.
• Participates in venture work and performs different duties associated to the {qualifications} and necessities of the job.

Consequence of Error/Judgement
Works beneath common supervision and inside established strategies and procedures with latitude for organizing work, exercising judgement, and exercising creativity. Errors in judgement associated to public service interactions might end in poor customer support. This could have a adverse influence on the Regulation Library’s picture and status, together with, relations with the Allard Faculty of Regulation. Circulation work is supervised to make sure adherence to library insurance policies and procedures. Duties are clearly outlined, and weird issues are referred to the supervisor. Works independently throughout night and weekend shifts.  
Supervision Acquired
Place is accountable to the Head, Regulation Library (or designate) and receives every day supervision from the Regulation Library Technical Companies Supervisor referring to personnel and acquisitions issues. Receives common path from the Regulation Library Circulation Supervisor on circulation and shelving associated duties. Efficiency critiques are carried out by the Head, Regulation Library or designate.
Supervision Given

Could clarify work procedures to new or inexperienced employees. Oversees the work of scholar assistants when on night and weekend obligation, to make sure that duties assigned by the Circulation Supervisor are accomplished. Reviews unresolvable circulation points to the Circulation Supervisor. 
Minimal {Qualifications}
Excessive Faculty commencement, plus two yr Library Technician diploma, plus three years of associated expertise, or an equal mixture of schooling and expertise.
– Willingness to respect numerous views, together with views in battle with one’s personal

– Demonstrates a dedication to enhancing one’s personal consciousness, information, and expertise associated to fairness, variety, and inclusion

Most well-liked {Qualifications}

Completion of related graphics, design, show, pictures, and internet design programs. Expertise with internet design upkeep of database pushed web sites. Strong working information of computer systems and associated internet enhancing instruments. Data and expertise with operations of Home windows primarily based pc applications, printers, and different system associated gear and communication networks an asset. Data of related built-in library system modules (Voyager Circulation and Acquisitions and Relais) most popular.

Capacity to successfully use phrase processing, spreadsheet, database, Web, email correspondence, desktop publishing, native space networks at a sophisticated stage (MS Workplace, Phrase Press, Wiki, Adobe Skilled and Photoshop) most popular. 

Capacity to function the traditional vary of library gear. Capacity to speak successfully verbally and in writing. Capacity to stay calm, decisive, efficient, and secure in emergency or disaster conditions. Capacity to supply high quality service to library customers in a courteous, affected person method. Capacity to resolve library consumer complaints in a relaxed, non-confrontational method, and by exercising sound judgement.

Capacity to know and apply insurance policies, procedures, and directions. Capacity to research and interpret information, decide implications, and supply suggestions. Capacity to make considerate, knowledgeable and thorough choices. Capacity to research issues, determine key data and points, and successfully resolve. Capacity to work together with a variety of individuals in a relaxed, courteous, and efficient method.

Capacity to handle a number of duties and priorities. Capacity to take care of accuracy and a spotlight to element. Capacity to train tact and discretion. Capacity to work each independently and inside a workforce surroundings. Capacity to raise as much as 20 kgs of boxed supplies and to push absolutely loaded e book vehicles. Capacity to work a five-day work week. Capacity to work night and weekend shifts as required.

Capacity to construct and preserve productive relationships and work collegially with a various inhabitants of Library staff and customers in line with the UBC Respectful Surroundings Assertion . Takes initiative in studying about language and points referring to fairness and variety. Capacity to acknowledge, respect and work successfully with people and teams with numerous views and backgrounds, and to understand their contributions. Capacity to develop and preserve cooperative and productive working relationships and interact in office tradition. Dedicated to demonstrating respect to colleagues at each stage by trusting of their talents and their information to carry out their roles and incomes respect by assembly commitments.