Head of Patient Services

Takeda Pharmaceutical


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Job Description


  • The position is chargeable for the event of PSP technique, administration of PSP operations and designing, implementing and managing affected person service packages throughout Takeda Canada portfolio for GI, Uncommon Illness & Neuroscience related manufacturers in Canada. This entails searching for and managing partnerships together with affected person service supplier and various fashions as market evolves.
  • The individual additionally ensures that each one packages in place are in keeping with present firm SOPs and are administration in a compliant and moral method.

Principal areas of duty: 

  • Work with native model groups to know affected person wants and develop and design affected person help program and supplies to make sure that a proactive view is utilized to the PSP wants and that requirements are met on the subject of buyer and affected person expertise
  • Outline and monitor KPIs related to affected person help packages outlined with the completely different companions
  • Guarantee governance and mechanism of management are in place to handle partnerships
  • Program administration throughout PSPs to make sure every related model has the suitable PSP in place, good PSP governance and undertakes steady enchancment measures
  • Understands enterprise wants and defines mannequin that’s sustainable.


  • Lead the event and implement best-in class affected person help packages throughout all related manufacturers in alignment with native (inside/exterior) stakeholders and the International Affected person Assist stakeholders
  • Create and ship a plan to increase affected person help packages to cowl most sufferers. Develop and monitor different KPIs related to affected person help
  • Actively contributes to the event and execution of name plans; as a key member of the model group, guarantee mission group consciousness and understanding of key affected person help program and coverage components to facilitate crucial planning and decision-making for ongoing program design and elements of the PSP
  • Assess and monitor native authorized and regulatory atmosphere related to affected person help packages. Work with Compliance, Authorized, Regulatory and PV to stick to obligations and all privateness and provincial laws for program operations and in alignment with world firm methods
  • Lead the event and upkeep affected person flows for related manufacturers
  • Guarantee acceptable affected person service course of and steerage are in place (e.g. enrolment/in-take companies, affected person journey, vendor choice and administration, prime quality medical requirements of the infusion networks and so forth.)
  • Assess and monitor influence and execution of present affected person service choices, together with suggestions from service customers and stakeholders similar to HCPs, payers and affected person organisations
  • Present program administration management to make sure every related model has the suitable PSP in place and undertakes steady enchancment measures
  • Perceive the influence and potential of know-how and pursue digital alternatives to additional evolve affected person companies mannequin
  • Handle third social gathering affected person help suppliers, guarantee high quality supply and handle related budgets, each internally and externally
  • Create and ship a plan to increase affected person help packages to cowl most sufferers. Develop and monitor different KPIs related to affected person help.
  • Oversees a strong high quality administration system associated to the packages, together with SOPs, infusion community high quality assurance program, program manuals, inside and exterior coaching packages;
  • Together with affected person companies group, develop relationships with main nurses and physicians in related therapeutic areas. Set up coaching concerning our illness areas and companies.
  • Lead, handle, inspire and develop the affected person companies group by setting clear aims, efficient teaching, analysis and suggestions on efficiency, primarily based on high quality conversations framework
  • Guarantee growth plans in place for all affected person companies staff
  • Appeal to and recruit sturdy expertise
  • Develop expertise pipeline and succession planning


  • BS in healthcare, enterprise, or associated discipline required; superior diploma most well-liked
  • 8+ years of expertise within the Pharmaceutical and/or BioTech trade with expertise in Worldwide markets
  • 3+ years of expertise in designing and managing affected person help program
  • GI/ Uncommon Illness / Hematology / Immunology expertise strongly most well-liked
  • Sturdy strategic abilities and enterprise acumen; excellence in operations and danger administration
  • Further trade expertise in affected person advocacy is most well-liked
  • Expertise working in a matrix atmosphere
  • Information of key pharmaceutical capabilities
  • Experience in managing affected person service packages
  • Knowledgeable information of pharmaceutical reimbursement insurance policies and practices in each the non-public and public sectors in Canada.
  • Sturdy negotiation abilities with exterior companions on a collaborative foundation
  • Digital literacy and demonstrated curiosity/ early adoption of digital alternatives in visioning various enterprise fashions
  • Glorious mission and course of administration abilities
  • Strong information of PAAB code, regulatory and PV federal and provincial insurance policies impacting space, in addition to aggressive dynamics and market traits
  • Understanding of selling, information analytics and market entry ideas and methods

Builds a Collaborative Tradition

  • Builds and fashions a tradition of questioning and constructive problem to foster openness and candid dialogue
  • Listens to and thoroughly considers others’ views, particularly to handle and resolve battle
  • Acts with an understanding and sensitivity to others domestically and globally, internally and externally
  • Encourages accountability and duty that allows others to behave with integrity

Navigates Change

  • Decides and acts, even when confronted with uncertainty
  • Clearly communicates the necessity for change and is actively attentive to the resistance it will probably evoke
  • Anticipates and proactively addresses the battle and ambiguity inherent in change
  • Rapidly focuses on the crucial points whereas prioritizing present work

Drives Innovation

  • Generates breakthrough options, and allows others to do the identical
  • Attracts on surprising or seemingly unrelated methods of considering
  • Operates from a framework of prospects
  • Incorporates stakeholder suggestions to enhance the enterprise
  • Personal and speed up digital transformation


  • In a position to current points and advocate options in a succinct method to Senior and Govt Administration on a frequent foundation
  • A robust give attention to execution, accountability and appearing with integrity
  • Occasional journey could also be required every so often, together with out of nation


Toronto, Canada

Function designation


Please notice the knowledge associated to job household is inaccurate and will state Affected person Providers.


Toronto, Canada

Employee Kind


Employee Sub-Kind


Time Kind

Full time

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