Guest Services Representative (Day/Evening)

University of Alberta

This place is part of the Non-Educational Workers Affiliation (NASA). 

This place has an finish date of September 8, 2024.

Location: This position is in-person and work primarily takes place at North Campus Edmonton.

This competitors will probably be used to fill a number of full-time positions.

Working for the College of Alberta

The College of Alberta acknowledges that we’re positioned on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to counterpoint our vibrant neighborhood.

The College of Alberta is teeming with change makers, neighborhood builders, and world shapers who lead with goal every day. We’re house to greater than 40,000 college students in 200+ undergraduate and 500+ graduate packages, over 13,000 college and workers, 260,000 alumni worldwide and have been acknowledged as certainly one of Canada’s Greenest Employers for over a decade.

Your work may have a significant affect on an enchanting cross part of individuals—from our college students and stakeholders, to our famend researchers and innovators who’re fairly actually curing illnesses, making discoveries and producing options that make the world more healthy, safer, stronger, and extra simply.

Working for the Division

Shifts are between the hours of 6:00 AM and Midnight (together with weekend shifts and holidays). This place requires weekends and evenings as an everyday day of labor equivalent to Saturdays/and or Sundays. A compulsory orientation will happen the primary week of Could.

Please notice: Choice will probably be given to College of Alberta College students

Place Abstract

Reporting to the Visitor Companies Supervisor, the Visitor Companies Consultant is an integral member of the Hospitality Companies workforce and contributes to an atmosphere targeted on assembly the wants of shoppers. Particularly, this place will help with setting the requirements for customer support on the Entrance Desk.


  • Gives high quality customer support to shoppers/prospects in all features of Ancillary Companies operations
  • Reconciles each day transactions and funds 
  • Solutions telephones; responds to e-mail; directs inquiries; greets company/shoppers/college students and supplies them with basic info; and refers shoppers to acceptable particular person/division for additional help
  • Responds to visitor inquiries relating to visitor lodging; processes reservations and supplies reservation affirmation to company
  • Maintains particular person visitor, group and scholar info on computerized reservation/housing system
  • Gives check-in and check-out companies for teams, people and college students
  • Accepts funds for lodging, assembly rooms, and scholar housing and ONEcard
  • Reconciles each day shift and financial institution deposits


  • Excessive College Diploma, supplemented with associated coaching
  • Minimal 2 years of buyer Service or hospitality expertise most well-liked 
  • Phone and repair etiquette abilities are required
  • Sturdy motivation to work in excessive quantity skilled service oriented atmosphere 
  • Capacity to conduct patrols of the residence independently is crucial 
  • Efficient battle administration abilities
  • Capacity to handle demanding conditions
  • Service-oriented, with confirmed expertise in offering distinctive customer support; demonstrated decision-making and downside fixing abilities
  • Information of the College neighborhood, campus structure and Lister residence; earlier management expertise an asset
  • Confirmed laptop proficiency utilizing quite a lot of software program functions and a basic consolation stage in studying and dealing with new software program
  • Glorious interpersonal, organizational and communication abilities (verbal and written), with demonstrated consideration to element and accuracy
  • Flexibility to accommodate a different work-schedule

On the College of Alberta, we’re dedicated to creating an inclusive and accessible hiring course of for all candidates. Should you require lodging to take part within the interview course of, please tell us on the time of reserving your interview and we are going to make each effort to accommodate your wants. 

Be aware: On-line functions are accepted till midnight Mountain Commonplace Time of the cut-off date.

We thank all candidates for his or her curiosity; nevertheless, solely these people chosen for an interview will probably be contacted.

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To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place ( you noticed this job posting.

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