West Neighbourhood House

Guest Service Agent (Full Time) in Edmonton, Alberta



Firm Description

Your group and dealing atmosphere:

Edmonton’s “Chateau on the River” For greater than 100 years, Fairmont Resort Macdonald has effortlessly delivered timeless luxurious within the coronary heart of downtown Edmonton. Nestled upon the North Saskatchewan River Valley, the lodge’s appeal and ever-evolving magnificence has earned it the highlight as one of many Metropolis’s most wanted places.  A storied previous, an unparalleled current, and a future to be reckoned with, Fairmont Resort Macdonald has set the stage for luxurious within the coronary heart of the town.  Edmonton’s solely four-diamond “Chateau on the River” presents unparalleled views of North America’s largest expanse of city parkland.  Boasting dignified type and timeless grace, every of our 198 classically designed guestrooms, together with specialty suites, are tastefully adorned with the best facilities.  In 2016, we perpetually modified the sport in luxurious was we unveiled a totally re-designed Fairmont Gold and Lounge.  Delivering personalised and discreet service, this lodge inside a lodge presents an unrivalled expertise not like every other the town has seen, and certain ever will.  From seasonally impressed menus to eating experiences that may fulfill any craving, see what our cooks are making ready in our confederation lounge and our award profitable restaurant, The Harvest Room.

Our dedication to Range & Inclusion:

We’re an inclusive firm and our ambition is to draw, recruit and promote various expertise.

Why work for Accor?

We’re excess of a worldwide chief. We welcome you as you might be and you’ll find a job and model that matches your character. We help you to develop and be taught every single day, ensuring that work brings goal to your life, so that in your journey with us, you possibly can proceed to discover Accor’s limitless prospects.

By becoming a member of Accor, each chapter of your story is yours to write down and collectively we will think about tomorrow’s hospitality. Uncover the life that awaits you at Accor, go to  https://careers.accor.com/

Do what you like, look after the world, dare to problem the established order! #BELIMITLESS


Job Description

Visitor Service Agent (Full Time)

First impressions are every part! As a Visitor Service Agent, you’ll deal with the visitors from the second they arrive by means of to their departure by guaranteeing they’ve a memorable expertise with us.

What you’ll be doing:

Reporting to the Entrance Workplace Supervisor, your important job capabilities embody, however aren’t restricted to:

  • Present efficient, quick service in a pleasant method

  • Verify out and in lodge visitors in accordance with requirements and insurance policies

  • Reply incoming calls

  • Monitor for particular charges and billing preparations

  • Guarantee the very best degree of visitor satisfaction by addressing issues promptly

  • Overview and put together for VIP and ALL loyalty members arrivals to make sure a flawless check-in expertise

  • Coordinate the storage/supply of visitor mail/messages/packages together with the monitoring, processing, and distribution thereof

  • Preserve entrance desk organized, tidied, and sanitized as much as ALL Protected insurance policies

  • Guarantee entrance desk is stocked with important materials

  • Preserve knowledgeable, neat and well-groomed look adhering to Resort grooming requirements

  • Go on any visitor feedback to Assistant Entrance Workplace Supervisor/Supervisor on Responsibility

  • Make sure to be acquainted with hearth and emergency procedures

  • Different duties related with Entrance Workplace could also be required

Bodily Facets of Place (embody however aren’t restricted to):

  • Fixed standing and strolling all through shift.

  • Frequent lifting and carrying as much as 30 lbs.

  • Occasional kneeling, pushing, pulling, lifting.

  • Occasional ascending or descending ladders, stairs, and ramps.


Your expertise and expertise embody:

  • Earlier entrance desk/reception expertise a robust asset

  • Should have efficient communication expertise

  • Information of Microsoft Home windows XP an asset

  • Information of Micros PMS/Opera an asset

  • Should have a superb command of the English language

  • Resort/Hospitality diploma or diploma an asset

  • Accessible for shift work together with weekends and holidays

Should be legally eligible to work in Canada. The lodge is unable to help candidates in acquiring work authorization paperwork.

Further Data

What’s in it for you:

  • Complete advantages bundle (Medical, Imaginative and prescient & Dental) together with prolonged advantages like; Psychological Well being (as much as $5,000/12 months),for full time everlasting standing staff

  • Outlined Contribution Pension Plan with employer matching as much as 5% of annual earnings for full time everlasting standing staff

  • Worker journey program with reductions on room charges in addition to on meals & beverage at Fairmont & Accor properties world-wide

  • Complete wellness platform (LifeWorks) for worker psychological well being and wellbeing help 

  • Studying packages by means of our Academies designed to sharpen your expertise

  • Means to make a distinction by means of our Company Social Accountability actions, like Planet 21

  • Profession improvement alternatives with nationwide and worldwide promotion alternatives. The sky is your restrict

To assist us observe our recruitment effort, please point out in your cowl/motivation letter the place (jobsincanada.one) you noticed this job posting.

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