A Visitor Service Agent is chargeable for transferring and storing visitor baggage and responding to visitor requests within the resort’s persevering with effort to ship excellent visitor service and monetary profitability.
What’s going to I be doing?
A Visitor Service Agent contributes to the primary impressions of our Company and, due to this fact, should carry out the next duties to the very best requirements:
- Welcome Company on arrival and help with their baggage
- Escort arriving and departing company to and from their lodging
- Oversee supply and secure holding of baggage, preserve the baggage room so as
- Examine visitor rooms and acquaint company with these rooms and their options
- Keep present on all resort providers in addition to VIP necessities and particular occasions
- Exhibit present data of exterior places, sights and landmarks within the neighborhood
- Mission knowledgeable method with an emphasis on hospitality and visitor service
- Reply to visitor inquiries and requests in a well timed, pleasant and environment friendly method
- Help within the upkeep, look and performance of the gear
- Adjust to all resort safety, fireplace rules and Well being and Security laws
- Help fellow staff members and different departments wherever crucial to take care of optimistic working relationships
- Different duties as assigned by administration
What are we searching for?
A Visitor Service Agent serving Hilton Model lodges are all the time engaged on behalf of our Company and dealing with different Crew Members. To efficiently fill this function, it’s best to keep the perspective, behaviors, expertise, and values that observe:
- Optimistic perspective and communication expertise
- Capacity to work versatile hours
- Capacity to work beneath strain
- Capacity to work on personal and as a part of a staff
- Dedication to answer Visitor requests and ship excessive ranges of service
- Glorious grooming requirements
- Capacity to raise baggage weighing 50-55 lbs
- Class G licence is required
It will be advantageous on this place so that you can show the next capabilities and distinctions:
- Earlier expertise working inside a resort
What’s going to or not it’s prefer to work for Hilton?
Hilton is the main world hospitality firm, spanning the lodging sector from luxurious full-service lodges and resorts to extended-stay suites and mid-priced lodges. For practically a century, Hilton has provided enterprise and leisure vacationers the best in lodging, service, facilities and worth. Hilton is devoted to persevering with its custom of offering distinctive visitor experiences throughout its world manufacturers (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our imaginative and prescient “to fill the earth with the sunshine and heat of hospitality” unites us as a staff to create outstanding hospitality experiences around the globe daily. And, our superb Crew Members are on the coronary heart of all of it!
ACCESSIBILITY Hilton Lodges and Resorts are dedicated to offering equality of providers, entry to services for all our company. For extra info on this resort’s Accessibility for Ontarians with Disabilities Act (AODA) coverage and plan please contact the resort at [email protected] or name 1-844-217-AODA.
Job: Visitor Companies, Operations, and Entrance Workplace
Title: Visitor Service Agent (Bell Particular person)
Requisition ID: HOT09BF3
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