General Manager in Toronto, Canada



At Nando’s, the Common Supervisor runs the household enterprise as their very own. They reside our tradition, display our values and above all- drive outcomes, efficiency, and group improvement. On this position, the Common Supervisor delegates appropriately and successfully to each develop and empower the following era of restaurant leaders, guaranteeing a wholesome pipeline of promotable Managers and Assistant Common Supervisor’s. The Common Supervisor harbors a “group possession” tradition inside their 4 partitions by broadcasting gross sales figures, objectives and the shared imaginative and prescient for a rising enterprise. As a key stakeholder, the Common Supervisor assumes majority accountability within the effectivity and profitability of their enterprise. As with all members of the Nando’s household, there may be an expectation to put on a number of hats, search out alternatives to make us and themselves higher day by day and typically, be group participant!

Lead Your Group…

  • Be a frontrunner of your group by inspiring confidence of their talents.

  • Create a pipeline of future leaders by successfully coaching, teaching, and creating your individuals to tackle further accountability

  • Interact with visitors and Nandocas to develop relationships and create lasting connections.

  • Successfully and constantly present suggestions, teaching and talk disciplinary actions, as required to make sure accountability to Nando’s requirements and insurance policies

  • Follow and help applicable aim setting with Assistant Common Supervisor and Restaurant Managers.

  • Follow and exude skilled language and demeanor always to navigate and resolve conditions with each Nandocas and visitors

  • Successfully delegate duties to empower and develop your Assistant Common Supervisor and Restaurant Managers

  • Personal and execute efficiency critiques and aim setting together with your Assistant Common Supervisor and Restaurant Managers

Handle Your Enterprise…

  • Show full information and possession of Nando’s meals security and operational requirements to make sure and protected visitor and Nandoca expertise.

  • Be the instance for the security and safety of your Individuals and Restaurant by safeguarding keys, securing doorways, and setting the alarm.

  • Make sure the weekly completion and accuracy of stock, Administrative File, and validity of time conserving for submitting to Payroll.

  • Train and handle the talent of writing efficient Supervisor and Nandoca schedules that correctly correlate to monetary targets.

  • Follow and lead accountable Money Administration together with: monies issued, protected counts, deposit preparation, cashier examine outs, low cost authorizations, refunds, and voids following Nando’s insurance policies

  • Totally execute all opening duties: Learn the Supervisor Communication Log (MCL), overview the workers line up for the shift, examine catering orders and guarantee operational preparedness to execute, overview gross sales forecast for the day, validate earlier days stock, full prep sheet, full any meals and beverage orders required, rely protected, assign money drawers, order change, full rooster cook dinner sheet.

  • Personal Again of Home duties through the shift, to incorporate: completion of prep and pull/thaw lists, full utilization of the cook dinner sheet to name rooster, and constantly performing well timed and correct line checks.

  • Totally conduct a Shift Changeover: Guarantee the following supervisor and group of Nandocas are arrange for achievement by ensuring that every one AM monies and protected are reconciled, meals and manufacturing ranges are validated, a closing stroll via is carried out and the Supervisor Communication Log (MCL) has been up to date

  • Totally execute all closing duties, to incorporate: Conduct closing stroll via to examine for cleanliness, arrange catering orders for the following day, full closing stock, reconcile all money for the day, validate all time conserving for the day, run finish of day studies, replace the Supervisor Communication Log (MCL).

Show Excellence…

Common Supervisor s would be the instance in proficiency in all three Pillars of Excellence: Individuals, Product, and Place. Whereas in position, the Common Supervisor will assign, mentor and lead additional improvement in these areas amongst their Assistant Common Supervisor and Restaurant Managers in an effort to drive Efficiency in preparation for promotion.

  • Individuals: Train recruitment planning, interviewing, hiring, onboarding, coaching, and scheduling in addition to learn how to drive efficient Nandoca communication via common conferences, communication boards and Pre-shifts. Energize, coach, and encourage your group constantly to exceed expectations. Lead group engagement and interpret and handle survey outcomes.

  • Product: Encourage and count on a high quality meals program in your restaurant that meets each value targets and requirements whereas guaranteeing specs on consistency, security, and sanitation are met. Guarantee weekly product stock and ordering is accomplished and correct. Oversee waste and meals recycling packages. Conduct and observe up on meals audits. Oversee menu change implementations to incorporate coaching and execution. Ship common product information and security coaching for all Nandocas.

  • Place: Be sure that our eating places and tools are properly maintained and exquisite via preventative upkeep of kit, recycling packages, pest management, substitute of sunshine bulbs and furnishings, and administration of merchandizing shows. Educate your group on our artwork program and the items on show in your restaurant.

  • Efficiency: Shield our enterprise via measurements of how properly your restaurant is performing as seen by taking full possession of the revenue and loss assertion with a superior means to troubleshoot and drawback remedy. Keep your restaurant scorecard. Assist to supply steady hourly and supervisor coaching by driving compliance with money dealing with procedures and conducting monetary audits. Talk monetary associated metrics and targets to Restaurant Managers and Nandocas and replace them on weekly efficiency. Act as Model Ambassador in the neighborhood and with native companies to construct gross sales along with the implementation and execution of selling initiatives.

Different Job Particulars


  • Have to be licensed in all hourly positions, move supervisor coaching inside allotted time and have accomplished any further coaching almost about the Common Supervisor place

  • Have to be licensed in Opening, Closing and Changeover Procedures

  • Have to be licensed in Supervisor Individuals, Product and Place modules.

  • Should move a background and credit score examine

  • Should have the ability to work at any restaurant inside area from a meals/ alcohol licensing and transportation perspective.

Nandos North America offers equal employment alternatives to all workers and candidates for employment and prohibits discrimination and harassment of any kind with out regard to race, colour, faith, age, intercourse, nationwide origin, incapacity standing, genetics, protected veteran standing, sexual orientation, gender id or expression, or every other attribute protected by federal, state or native legal guidelines.

This coverage applies to all phrases and circumstances of employment, together with recruiting, hiring, placement, promotion, termination, layoff, recall, switch, leaves of absence, compensation, and coaching.

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