Front Counter 2 (Gr3) (Summer)

University of British Columbia

Workers – Union

Job Class
CUPE 2950

Job Profile
CUPE 2950 Hourly – Entrance Counter 2 (Gr3)

Job Title
Entrance Counter 2 (Gr3) (Summer time)

Entrance Counter/Buyer Service Representatives Conferences and Lodging

Compensation Vary
$26.88 – $27.57 CAD Hourly

Posting Finish Date
February 23, 2024

Notice: Functions shall be accepted till 11:59 PM on the day previous to the Posting Finish Date above.

Job Finish Date

These are recurring Summer time sessional positions. 2024 Summer time Session shall be Might 1 – August 31, 2024. There are 40 vacancies.

At UBC, we consider that attracting and sustaining a various workforce is vital to the profitable pursuit of excellence in analysis, innovation, and studying for all college, employees and college students. Our dedication to employment fairness helps obtain inclusion and equity, brings wealthy range to UBC as a office, and creates the required circumstances for a rewarding profession. 

Job Description Abstract
Performs duties associated to the on daily basis operation of the Lodging Workplace together with however not restricted to reservations, visitor registration, billing and cost preparations.
Organizational Standing

Experiences to the Supervisor, Entrance Desk Supervisor, Entrance Workplace Supervisor, Lodging Coordinator. Liaises with all Conferences & Lodging employees. Interacts with varied college departments, purchasers and company of Conferences & Lodging at UBC.

Work Carried out
Work could also be carried out in any of the next areas:
Entrance Desk:
– Visitor registration, cost, and check-in/check-out.
– Handles money and processes visitor funds. Cross-checking every day deposit towards postings.
– Offers data regarding conferences, lodging, visitor providers, UBC campus, and tourism to company.
– Handles keys and maintains a strict measure of management.
– Encoding visitor entry playing cards.
– Initiates customary College emergency procedures when essential (phone to 911).
– Initiates night time audit; a sequence of routinely generated studies by PMS.
– Types studies; forwarding these to applicable departments.
– Inserts visitor data into template letters for routine visitor communication.
– Cross-checking and verifying that group and particular person charges are posting appropriately.
– Operates phone switchboard and processes incoming calls.
– Receives and processes reservation requests by mail, e-mail, fax and phone.
– Forwards cheques obtained to supervisor for posting.
– Inserts visitor data into template letters for routine visitor communication.
– Sends company emails, faxes and posts costs and funds to visitor accounts.
– Maintains and updates misplaced and located inventories.
Registration Providers:
– Performs common workplace duties together with phone reception, photocopying, faxing, bill preparation, mail sorting and completion of routine correspondence.
– Prints automated every day convention schedules, distributes to applicable departments.
– Participates in registration providers actions together with on-site registration and making ready delegate kits (identify badges, materials collating and many others.)
– Offers data to convention delegates relating to convention actions by way of e-mail or phone.
– Offers clerical help to Registration Providers Coordinator, Director of Convention Providers and Convention Coordinators.
Money Workplace:
– Rely money deposits
– Put together every day deposit worksheets
– Course of deposit abstract & every day banking abstract
– Put together money and course of deposits
Accounts Receivable:
– Posts transactions within the accounts receivable ledger on property administration system.
– Critiques, reconciles and if essential corrects lodging costs on accounts receivable accounts.
– Produces and processes invoices, statements and all associated correspondence for A/R accounts.
– Responds to buyer enquiries relating to accounts. Investigates and resolves complaints relating to discrepancies in session with Convention Providers Managers and/or Entrance Desk Supervisor, initiates corrections when essential.
Consequence of Error/Judgement
Poor communication, insufficient coaching of decrease degree classifications, lack of tact and diplomacy, and/or poor efficiency of entrance desk duties can negatively impression income, jeopardize report conserving, harm the repute of Conferences and Lodging, cut back service ranges, cut back visitor satisfaction, and/or require intervention by managers.
Supervision Obtained
Work is carried out below the overall supervision of Entrance Desk Supervisors, Entrance Desk Supervisor, Entrance Workplace Supervisor and Rooms Supervisor. Works inside properly outlined tips and procedures, however is predicted to train initiative and judgment in establishing priorities and carrying duties by to completion. New or uncommon issues are referred to supervisor.
Supervision Given
Minimal {Qualifications}
Highschool commencement, plus one yr of associated coaching, plus two years of associated expertise, or an equal mixture of training and expertise.
– Willingness to respect various views, together with views in battle with one’s personal

– Demonstrates a dedication to enhancing one’s personal consciousness, data, and expertise associated to fairness, range, and inclusion

Most popular {Qualifications}

Programs in hospitality and customer support most popular.

One yr workplace or hospitality expertise or 6 months related UBC expertise most popular.

Good verbal and interpersonal expertise; wonderful phone method.
Demonstrated accuracy and a spotlight to element.
Skill to sort 45 wpm.
Keen to work versatile day, night and graveyard shifts.
Obtainable to work weekdays, weekends and holidays.

View or Apply
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