Field Case Manager


Our group members are on the coronary heart of every part we do. At Cencora, we’re united in our duty to create more healthy futures, and each individual right here is crucial to us having the ability to ship on that objective. If you wish to make a distinction on the heart of well being, come be part of our revolutionary firm and assist us enhance the lives of individuals and animals in all places. Apply as we speak!

What you may be doing

  • This can be a hybrid place within the GTA of Ontario. Partially distant, partially in-field. Candidates native to the GTA, Peel area, Hamilton, and London, ON most popular.**


Apply Administration 

  • Customizes program parts to satisfy the wants of assigned prescribing physicians; 
  • Adherence to Faculty of Nurses requirements of nursing practices; 
  • Evaluations affected person standing and assists the prescribing doctor to finish affected person enrolment, put together Particular Authorization (SA) petitions for public or non-public protection by auditing affected person charts, assessing earlier therapies and assessments in an effort to full the SA; 
  • Proactively assesses packages and makes solutions to boost outcomes and high quality of service; 
  • Completes all related experiences (program particular experiences, bills, and so on.) as per specified timelines and as per required requirements. 

Affected person Help 

  • Welcomes every affected person to this system and captures required affected person data; 
  • Supplies remedy tips to sufferers and physicians; 
  • Ensures affected person providers are coordinated and tracked, in accordance with KPI’s, leading to expedited entry to remedy; 
  • Coordinates non-public and public protection exercise instantly with insurers following program Normal Working Procedures; 
  • Observe up with affected person the end result of reimbursement navigation; 
  • Present data and navigate affected person via monetary help; 
  • Help affected person with pharmacy choice and coordinate drug supply; 
  • Help affected person with coordination of remedy and ongoing affected person monitoring; 
  • Experiences Hostile Occasions / Extreme Hostile Occasions following program Normal Working Procedures. 
  • Identifies obstacles to acquiring protection and channels this data to the Program Supervisor and/or Affiliate Program Supervisor. 

Mentorship/Peer Help 

  • Assists in coaching and growth of latest FCM as wanted 
  • Helps and assists friends via common and ongoing communication. 
  • Develops and maintains a constructive relationship with the Program Affected person Help group. 
  • Supplies well timed affected person and clinic data as wanted, via particular means utilized by this system. 
  • Consumer Interface 
  • Participates in scheduled KOL doctor conferences with Gross sales Representatives; 
  • Develops sturdy working relationships with physicians and doctor workplace workers, offering further workplace help to make sure easy upkeep of sufferers enrolled in this system as wanted; 
  • Proactively offers help to resolve consumer points almost about assigned physicians; 
  • Attends scheduled Steady Medical Training occasions and experiences new actions; 
  • Supplies in service presentation to KOL physicians in collaboration with the Gross sales Representatives on new program initiatives. 
  • Present coaching to physicians and clinics on program and new initiatives accepted by the consumer. 
  • Acts a liaison and offers ongoing suggestions to the Affected person Help Program based mostly on observations within the subject and suggestions from prospects because it pertains to high quality of providers, coaching, and different areas of significance. 
  • Ongoing upkeep of communication with Program Supervisor, physicians, doctor workplace workers, consumer representatives, sufferers and nursing group as required; 
  • Different 
  • Completes all related experiences (time sheets, bills, mileage, experiences and so on.) as per specified timelines and as per required requirements. 
  • The Subject Case Supervisor can even be assigned different duties and duties as required sometimes. 
  • Could also be required to be on standby/ on name as a part of this position. 

What your background ought to appear like 


  • RN or RPN;; Registration with the Faculty of Nurses within the province of employment is required; case administration expertise most popular; 
  • Minimal three (3) years nursing expertise in a medical setting an asset; 
  • Accessible to journey inside an assigned territory, some in a single day journey could also be required; 
  • BCLS could also be required relying on therapeutic space of program; 
  • Legitimate Driver’s License, present auto insurance coverage coverage and entry to dependable transportation, for regional journey; 
  • Expertise and background in numerous therapeutic areas is an asset; 
  • Usually requires a minimal of 5 (5) years in public or non-public third occasion reimbursement area or pharmaceutical business in gross sales, managed care, or medical help, 
  • Background in enterprise administration (pharmaceutical) gross sales and advertising and marketing an asset; 
  • Information of personal and public reimbursement construction, programs, and course of an asset 
  • Expertise with reimbursement navigation, particular authorization, appeals course of and conducting field-based reimbursement help and session an asset; 
  • Robust analytical expertise together with interpretation of regulation and laws an asset; 
  • Fluency in French and/or English could also be required relying on program and geographic location. 


  • Information of pharmaceutical distribution business 
  • Robust customer support expertise 
  • Robust enterprise acumen 
  • Robust analytical and mathematical expertise 
  • Robust crucial considering expertise 
  • Capability to speak successfully each orally and in writing 
  • Efficient interpersonal and management expertise 
  • Efficient organizational expertise; consideration to element 
  • Capability to persistently meet deadlines 
  • Glorious problem-solving expertise; potential to resolve points successfully and effectively 
  • Glorious presentation expertise 
  • Intermediate information of Microsoft Phrase, Excel, PowerPoint and different Workplace Applications 
  • Maintain and keep a legitimate, non-expired, unrestricted driver’s license 

What Cencora provides

We offer compensation, advantages, and sources that allow a extremely inclusive tradition and help our group members’ potential to stay with objective on daily basis. Along with conventional choices like medical, dental, and imaginative and prescient care, we additionally present a complete suite of advantages that target the bodily, emotional, monetary, and social elements of wellness. This encompasses help for working households, which can embody backup dependent care, adoption help, infertility protection, household constructing help, behavioral well being options, paid parental depart, and paid caregiver depart. 

To encourage your private development, we additionally supply quite a lot of coaching packages, skilled growth sources, and alternatives to take part in mentorship packages, worker useful resource teams, volunteer actions, and rather more.

For particulars, go to



Full time

Affiliated Firms:

Affiliated Firms: Innomar Methods

Equal Employment Alternative

Cencora is dedicated to offering equal employment alternative with out regard to race, shade, faith, intercourse, sexual orientation, gender identification, genetic data, nationwide origin, age, incapacity, veteran standing or membership in every other class protected by federal, state or native regulation.

The corporate’s continued success depends upon the complete and efficient utilization of certified people. Due to this fact, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative ideas and are non-discriminatory.

AmerisourceBergen is dedicated to offering affordable lodging to people with disabilities throughout the employment course of that are according to authorized necessities. When you want to request an lodging whereas searching for employment, please name 888.692.2272 or e mail [email protected]. We are going to make lodging determinations on a request-by-request foundation. Messages and emails concerning something apart from lodging requests is not going to be returned

COVID-19 Vaccine Coverage

As of October 18, 2021, Cencora requires all Canadian group members to be absolutely vaccinated and present proof of accomplished vaccine standing at time of rent. When you can’t obtain the COVID-19 vaccine resulting from a qualifying medical situation or sincerely held spiritual perception you may be required to observe AmerisourceBergen’s coverage and course of to use for an exemption/lodging. 

Accessibility Coverage

AmerisourceBergen is dedicated to truthful and accessible employment practices. When requested, AmerisourceBergen will accommodate folks with disabilities throughout the recruitment, evaluation and hiring processes and through employment.

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