Field Case Manager


Our workforce members are on the coronary heart of the whole lot we do. At Cencora, we’re united in our duty to create more healthy futures, and each particular person right here is crucial to us having the ability to ship on that goal. If you wish to make a distinction on the heart of well being, come be part of our progressive firm and assist us enhance the lives of individuals and animals in all places. Apply right now!

What you’ll be doing

  • It is a hybrid place within the GTA of Ontario. Partially distant, partially in-field. Candidates native to the GTA, Peel area, Hamilton, and London, ON most popular.**


Apply Administration 

  • Customizes program components to fulfill the wants of assigned prescribing physicians; 
  • Adherence to Faculty of Nurses requirements of nursing practices; 
  • Opinions affected person standing and assists the prescribing doctor to finish affected person enrolment, put together Particular Authorization (SA) petitions for public or non-public protection by auditing affected person charts, assessing earlier therapies and exams as a way to full the SA; 
  • Proactively assesses applications and makes recommendations to boost outcomes and high quality of service; 
  • Completes all related stories (program particular stories, bills, and so on.) as per specified timelines and as per required requirements. 

Affected person Help 

  • Welcomes every affected person to this system and captures required affected person info; 
  • Gives remedy pointers to sufferers and physicians; 
  • Ensures affected person providers are coordinated and tracked, in response to KPI’s, leading to expedited entry to remedy; 
  • Coordinates non-public and public protection exercise instantly with insurers following program Customary Working Procedures; 
  • Observe up with affected person the result of reimbursement navigation; 
  • Present info and navigate affected person by monetary help; 
  • Help affected person with pharmacy choice and coordinate drug supply; 
  • Help affected person with coordination of remedy and ongoing affected person monitoring; 
  • Studies Opposed Occasions / Extreme Opposed Occasions following program Customary Working Procedures. 
  • Identifies obstacles to acquiring protection and channels this info to the Program Supervisor and/or Affiliate Program Supervisor. 

Mentorship/Peer Help 

  • Assists in coaching and improvement of recent FCM as wanted 
  • Helps and assists friends by common and ongoing communication. 
  • Develops and maintains a optimistic relationship with the Program Affected person Help workforce. 
  • Gives well timed affected person and clinic info as wanted, by particular means utilized by this system. 
  • Shopper Interface 
  • Participates in scheduled KOL doctor conferences with Gross sales Representatives; 
  • Develops sturdy working relationships with physicians and doctor workplace workers, offering extra workplace help to make sure clean upkeep of sufferers enrolled in this system as wanted; 
  • Proactively gives help to resolve consumer points on the subject of assigned physicians; 
  • Attends scheduled Steady Medical Training occasions and stories new actions; 
  • Gives in service presentation to KOL physicians in collaboration with the Gross sales Representatives on new program initiatives. 
  • Present coaching to physicians and clinics on program and new initiatives accredited by the consumer. 
  • Acts a liaison and gives ongoing suggestions to the Affected person Help Program based mostly on observations within the area and suggestions from clients because it pertains to high quality of providers, coaching, and different areas of significance. 
  • Ongoing upkeep of communication with Program Supervisor, physicians, doctor workplace workers, consumer representatives, sufferers and nursing workforce as required; 
  • Different 
  • Completes all related stories (time sheets, bills, mileage, stories and so on.) as per specified timelines and as per required requirements. 
  • The Subject Case Supervisor will even be assigned different duties and duties as required every so often. 
  • Could also be required to be on standby/ on name as a part of this position. 

What your background ought to seem like 


  • RN or RPN;; Registration with the Faculty of Nurses within the province of employment is required; case administration expertise most popular; 
  • Minimal three (3) years nursing expertise in a scientific setting an asset; 
  • Out there to journey inside an assigned territory, some in a single day journey could also be required; 
  • BCLS could also be required relying on therapeutic space of program; 
  • Legitimate Driver’s License, present auto insurance coverage coverage and entry to dependable transportation, for regional journey; 
  • Expertise and background in varied therapeutic areas is an asset; 
  • Usually requires a minimal of 5 (5) years in public or non-public third get together reimbursement area or pharmaceutical trade in gross sales, managed care, or scientific help, 
  • Background in enterprise administration (pharmaceutical) gross sales and advertising an asset; 
  • Data of personal and public reimbursement construction, methods, and course of an asset 
  • Expertise with reimbursement navigation, particular authorization, appeals course of and conducting field-based reimbursement help and session an asset; 
  • Sturdy analytical expertise together with interpretation of regulation and laws an asset; 
  • Fluency in French and/or English could also be required relying on program and geographic location. 


  • Data of pharmaceutical distribution trade 
  • Sturdy customer support expertise 
  • Sturdy enterprise acumen 
  • Sturdy analytical and mathematical expertise 
  • Sturdy vital pondering expertise 
  • Capacity to speak successfully each orally and in writing 
  • Efficient interpersonal and management expertise 
  • Efficient organizational expertise; consideration to element 
  • Capacity to constantly meet deadlines 
  • Glorious problem-solving expertise; capacity to resolve points successfully and effectively 
  • Glorious presentation expertise 
  • Intermediate information of Microsoft Phrase, Excel, PowerPoint and different Workplace Packages 
  • Maintain and keep a sound, non-expired, unrestricted driver’s license 

What Cencora gives

We offer compensation, advantages, and sources that allow a extremely inclusive tradition and help our workforce members’ capacity to stay with goal on daily basis. Along with conventional choices like medical, dental, and imaginative and prescient care, we additionally present a complete suite of advantages that target the bodily, emotional, monetary, and social facets of wellness. This encompasses help for working households, which can embrace backup dependent care, adoption help, infertility protection, household constructing help, behavioral well being options, paid parental depart, and paid caregiver depart. 

To encourage your private development, we additionally supply quite a lot of coaching applications, skilled improvement sources, and alternatives to take part in mentorship applications, worker useful resource teams, volunteer actions, and way more.

For particulars, go to



Full time

Affiliated Firms:

Affiliated Firms: Innomar Methods

Equal Employment Alternative

Cencora is dedicated to offering equal employment alternative with out regard to race, coloration, faith, intercourse, sexual orientation, gender identification, genetic info, nationwide origin, age, incapacity, veteran standing or membership in some other class protected by federal, state or native regulation.

The corporate’s continued success is determined by the complete and efficient utilization of certified people. Due to this fact, harassment is prohibited and all issues associated to recruiting, coaching, compensation, advantages, promotions and transfers adjust to equal alternative ideas and are non-discriminatory.

AmerisourceBergen is dedicated to offering affordable lodging to people with disabilities through the employment course of that are in step with authorized necessities. When you want to request an lodging whereas looking for employment, please name 888.692.2272 or e mail [email protected]. We are going to make lodging determinations on a request-by-request foundation. Messages and emails relating to something apart from lodging requests won’t be returned

COVID-19 Vaccine Coverage

As of October 18, 2021, Cencora requires all Canadian workforce members to be totally vaccinated and present proof of accomplished vaccine standing at time of rent. When you can not obtain the COVID-19 vaccine as a result of a qualifying medical situation or sincerely held spiritual perception you’ll be required to observe AmerisourceBergen’s coverage and course of to use for an exemption/lodging. 

Accessibility Coverage

AmerisourceBergen is dedicated to honest and accessible employment practices. When requested, AmerisourceBergen will accommodate individuals with disabilities through the recruitment, evaluation and hiring processes and through employment.

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