Electronic/Computer Technician (RMA)

Digital/Laptop Technician (NOC 2242)

Product Testing & Guarantee Group

Do you’re keen on working in a fast-paced atmosphere, the place you continually make significant contributions each day?

We’re searching for a tremendous Product Testing & Guarantee Specialist to assist our rising crew and firm long run.

Detailed Position Overview:
The Digital Technicians (NOC 2242) will work with the Product Testing and Guarantee crew to supply assist to the Warehouse & Logistics crew and Buyer Service crew to handle and perform processes concerning returns and guarantee administration. This position will probably be accountable for monitoring, coordinating, and sustaining systematic course of to streamline and maximize the general high quality and effectivity of product returns. The position is dynamic and can evolve over time based on the wants of the enterprise.

Returns

• Managing and responding to processing incoming product returns from purchasers
• Testing returns to find out if there are any product points
• Taking acceptable actions to restore, substitute or declare merchandise
• Guaranteeing 100% of the product returns are processed, repaired and despatched to purchasers inside 14 days
• Sustaining a well-organized, accessible and clear workspace
• Contacting producers and suppliers to course of product warranties
• Growing robust understanding of merchandise and persevering with to maintain information up to date
• Working with companions to course of returns, refunds and repairs when crucial
• Assembly deadlines regularly as many duties are very time delicate
• Packaging and processing inbound/outbound shipments
• Working with cross-functional groups to make sure the well timed completion of commitments and actions whereas reaching excessive ranges of high quality efficiency
• Sustaining/Creating product testing guides for brand spanking new merchandise to be examined & being as environment friendly in how testing is carried out
• Discovering methods to get the merchandise repaired/claimed/ changed/warrantied inside shortest period of time and documenting the quickest methods to get a product fastened/warrantied for future reference and implementing acceptable actions
• Implementing processes to make sure 100% accuracy in monitoring product by the RMA course of, and maintaining the method updated by assessing its efficacy repeatedly

Buyer Companies

• Processing, categorizing and answering buyer emails and phone calls, and offering top quality service
• Talk standing updates and schedules to clients and crew every time crucial
• Reply buyer associated product inquiries to uphold
• Responding to buyer inquiries inside 2-hours
• Answering buyer associated product inquiries by being resourceful and documenting frequent points/issues for future questions.

Documenting

• Inputting, and analyzing knowledge to determine developments in restore and alternative requests to supply perception on merchandise/ producers to administration
• Upholding 100% accuracy in product monitoring
• Documenting key processes and simplifying present processes to change into extra environment friendly and efficient
• Monitor and monitor data on product warranties, vendor insurance policies, frequent points/ issues and time frames for every product or provider inside spreadsheets

We’re a small however rising operation with plenty of alternative for development and growth.

{Qualifications}

• Minimal 1 12 months expertise in Product Testing OR Graduated from a diploma in Laptop {Hardware} Programs or Electronics

Most well-liked Conditions

• Tech savvy – enthusiastic about Know-how
• Skilled in troubleshooting electronics
• Expertise in Buyer Service
• Sometimes required to carry or transfer heavy objects
• Element oriented and extremely organized

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