Director of Systems Infrastructure in Edmonton, Alberta

Paladin Technologies

At Paladin Technologies Inc. our technology team is dedicated to serving our enterprise clients’ building technology needs, including physical security and audio video systems.  The Director, Systems Infrastructure will be responsible for maintaining our Server, Storage and Networking program that support our building technology platforms.


  • Product/Vendor Management

  • Establish strategic relationships.

  • Maintain IT vendor programs.

  • Participate in industry initiatives.

  • Evaluate new products.

  • Identify training requirements and plan.

  • Design and Engineering

  • Analyze customer requirements and incorporate system/platform requirements

  • Develop server architectures to support application requirements

  • Design network architectures to meet application and site infrastructure needs

  • Support sales and pursuit processes through:

  • Sales presentation and consultation support.

  • Assising with RFP response technical contributions

  • Lead Pre and Post-Sales Engineering including:

  • Register projects and seek discounts.

  • Develop detailed Bills of Materials (BOM).

  • Establish material and labor budgets.

  • Create and maintain standard builds and pricing.

  • Develop support programs and lifecycle planning.

  • Standards

  • Establish and maintain documentation standards.

  • Define standard build procedures which may include script or checklists

  • Optimize application-specific performance builds.

  • Maintain hardening guidelines and practice library

  • Support the development of Method Of Procedures for system upgrades and implementations

  • Oversee lab infrastructure.

  • Implementation and Handoff

  • Coach and cross-train implementation resources.

  • Lead system builds for large implementations.

  • Provide support to bench/field resources during builds.

  • Develop system configuration documentation and drawings.

  • Provide mentorship and technical leadership to the team of system analysts

  • Configure and test off the shelf integrations to enable event and control interoperability between subsystems

  • Develop and support custom integrations and macros enabling interoperability between subsystems and advanced features

  • Develop scripts, images and other automation techniques to minimize repeat work and improve consistency

  • Maintain, troubleshoot, and service issues related to the above infrastructure

  • Plan and deliver software and OS upgrades

  • Develop and maintain Method Of Procedures for system upgrades and implementations

  • Work directly with other Systems Analysts, Project Managers, Sales, and Engineering resources to help design IT infrastructure supporting Physical Security and Audio Video solutions

  • Develop and maintain client relationships while building confidence and respect in the organization’s abilities throughout the industry

  • Support the PMO in planning deployments

  • Prepare and maintain documentation in an efficient and professional manner

  • Be organized, enthusiastic, and take direction from PTI leadership


  • Minimum of 15 years’ progressive experience in Information Technology, with proven experience in designing, deploying, and supporting complex systems

  • Post-secondary degree or diploma from a Technology Institute in computing or electronics, or equivalent experience

  • Ability to pass varying levels of security clearance

  • Clear and concise written and verbal communication skills, with the ability to present technical data and analysis to internal and external stakeholders

  • Sound organizational skills, with the capability to handle multiple tasks and projects in a fast-paced and priority-changing environment

  • Ability to work independently or in a team environment, with strong interpersonal skills

  • Willingness to mentor and build the technical abilities of the organization

  • Strong analytical and problem-solving skills

  • Comfortable with remote work and participating in remote teams

Experience with the following technologies is required:

  • Windows Server, Windows 10/11, and SQL Server

  • VMware, Hyper-V or other HCI/virtualization platforms

  • IP networking, SD-Wan, routers/switch configurations

  • Backup, replication and DR concepts

  • Powershell and other scripting languages

  • AWS or Azure cloud computing and network environments

  • Cybersecurity and system hardening

  • Accreditation or certification from a major network supplier such as Cisco

  • Accreditation or certification with Windows Server and SQL Server

Experience with the following technologies is an asset, but not necessary:

  • Understanding of, and experience with, Physical Security system integration, including CCTV, Access Control, Intercom, Intrusion or Audio Video management platforms

  • Devops and other advanced system delivery and support automation


Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources. Paladin has offices coast to coast across the United Stated and Canada, and nearly 1,600 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call 858-668-1705 to speak with Human Resources and let us know the nature of your request. We thank you for your application, however only those selected for an interview will be contacted.

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