Director, GEO Network Operations in Hanover, Ontario


Director, GEO Community Operations

Telesat (NASDAQ and TSX: TSAT) is a number one international satellite tv for pc operator, offering dependable and safe satellite-delivered communications options worldwide to broadcast, telecommunications, company and authorities clients for over 50 years. Backed by a legacy of engineering excellence, reliability and industry-leading customer support, Telesat has grown to be one of many largest and most profitable international satellite tv for pc operators.

Telesat Lightspeed, our revolutionary Low Earth Orbit (LEO) satellite tv for pc community, scheduled to start service in 2027, will revolutionize international broadband connectivity for enterprise customers by delivering a mixture of excessive capability, safety, resiliency and affordability with ultra-low latency and fiber-like speeds. Telesat is headquartered in Ottawa, Canada, and has places of work and services world wide.

The corporate’s state-of-the-art fleet consists of 15 GEO satellites, the Canadian payload on ViaSat-1 and one LEO 3 demonstration satellite tv for pc. For extra data, comply with Telesat on X and LinkedIn or go to

Reporting to the VP of Community Operations, the GEO Community Operations Director will take accountability for the Telesat GEO operations features to help clients and providers provided world wide. On this function, they will even co-ordinate the actions of the TCC (Technical Management Centre), Program Operations, CSC (Buyer Assist Centre), Restore and Regional Teleport Operations managers.

Essential Tasks:

  • Assist Gross sales and Engineering efforts to value and supply help for implementation and ongoing operational help of consumers requirement for each area and floor based mostly service choices.

  • Establish, set up and handle relationships with know-how companions for the event/continued upkeep of infrastructure parts required to fulfill service stage targets with finish customers.

  • Successfully handle and additional develop NO GEO groups to make sure that all technical, business and supply targets are met in a well timed and cost-effective method.

  • Work in a Co-Operative method with the NO LEO Director to make most use of firm sources to fulfill the objectives of the Community Operations Division.

  • Optimize the circulation and responsiveness of all departments to create a superior customer support expertise to each inner and exterior buyer’s and their wants.

  • Present management to all managers within the division and supply suggestions and mentoring to fulfill service requirements and maximize operational effectiveness.

  • Work with the Community Operations Finances Co-Ordinator and VP to develop and handle/report on working and capital budgets for teams underneath route.

  • Present oversight to the Engineering and Operations segments of the Infosat enterprise.

  • Guarantee correct metrics are in place to report on serviceability and monetary efficiency of the Division.

  • Act as the first interface for different Departments when the function of Community Operations is required to fulfill GEO enterprise necessities. Delegate function and tasks to fulfill these necessities to make sure success of the corporate targets.

  • Guarantee H&S procedures/insurance policies are in place and actively monitored and reported on in cooperation with HR.

  • Handle buyer relationship/communications when escalated or incident acceptable, in a good and equitable method for all concerned.

  • Negotiate contracts with suppliers to maximise worth and reduce expense/publicity for the division.

Expertise and Schooling required:

  • An Electronics Engineering, Technologist Diploma or Diploma, are the minimal consideration for this place.

  • Minimal of 15 years of expertise in satellite tv for pc programs implementation/upkeep with emphasis on the whole customer support expertise. RFP/quote/implement/preserve cycle administration is desired.

  • Earlier administration expertise in a associated area is required.

  • Earlier expertise/accountability in Finances preparation, administration and reporting is crucial

Specialised Information, Expertise and Skills:

  • Professional information of satellite tv for pc communication applied sciences with sturdy emphasis on earth station and satellite tv for pc spectrum, operational efficiency measurement and reporting to fulfill acknowledged Service Degree Targets (SLO’s)

  • Professional information of satellite tv for pc modems and satellite tv for pc earth station know-how, efficiency and international provide chain challenges to fulfill Service Degree Targets (SLO’s).

  • Professional information of widespread Community Topologies utilized in each the satellite tv for pc and terrestrial telecommunications networks.

  • The power to visualise all parts concerned and troubleshoot to remaining downside decision.

  • Professional information of satellite tv for pc entry community strategies, acquisition, monitoring, modulation, coding and related community efficiency parameters and clarify their function in finish to finish efficiency to a buyer.

  • Wonderful communicator with the flexibility to summarize advanced issues, options and suggestions;

  • Fluent in English, written and spoken required. Bilingual in French is right.

Determination Making and Supervision:

  • Crucial information evaluation and timeliness of motion are important.

  • Means to simply accept accountability for finish results of success or failure is a key requirement.

  • Collaborative determination making with all crew members is a spotlight of energy for this place.

  • At the moment chargeable for six direct administration studies throughout the nation.

  • Efficiency goal and administration of managers and their studies is in scope for this place.

Tools Used:

  • Laptop based mostly software program as required and expertise with Microsoft Workplace merchandise and ERP/Database reporting instruments.

  • Security PPE as required to help work and observational necessities

Working Circumstances:

  • Working surroundings is mostly a snug indoor workplace surroundings, however could also be required to be at buyer services, earth stations or regional firm services.

  • Occasional journey is anticipated, home and/or worldwide.

  • Means to reply to emergencies on a 24/7 foundation is anticipated

The profitable candidate should be capable to work in Canada and procure clearance underneath the Canadian Managed Items program (CGP).

At Telesat, we take delight in being an equal alternative employer that values equality within the office. We’re dedicated to offering one of the best candidate expertise potential together with any required lodging at each stage of our interview course of. All certified candidates which have been chosen for an interview that require lodging, are suggested to tell the Telesat Expertise crew accordingly. We are going to work with you to fulfill your wants. All lodging data supplied will likely be handled as confidential.

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