DIRECTOR, ENTREPRISE ONBOARDING AND ENROLMENT

WHO WE ARE

When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.

We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.

Our mission is to create better health for all Canadians, and we know that starts with our employees. 

THE ROLE IN A NUTSHELL

The Onboarding and Enrolment Director plays a critical role in the management of the teams responsible for the Onboarding and Enrolment of new and existing clients for all our Lines of Business (LOB). The director also plays an important role in the support of the Onboarding and Enrolment functions and will be accountable for the following primary corporate responsibilities:

• Managing the teams responsible to project manage the Onboarding and Enrolment of all new and existing clients for all our Lines of Business (LOB) including the highly strategic and personalized implementations
• Responsible for the success of all implementations including the complex implementations according to the custom and unique requirements for each client and the coordination of these implementations through proven project management framework and best practices
• Oversight PMO functions (Onboarding, Enrolment and Support) for all clients of all our Lines of Business (LOB)
• Ensure performance and engagement of the teams that are part of Onboarding and Enrolment
• Contribute to the transformation of the Onboarding and Enrolment functions. Be a key player in ensuring that the team will evolve as per the required transformation. Ensure to deploy required change management for the team
• Controlling and monitoring the implementation & enrolment pipeline and ensuring that the projects are executed effectively
• Reporting on projects being executed and reporting on quality measures for the project portfolio
• Overseeing continuous improvement and best practices for Onboarding and Enrolment
• Ensure the effectiveness of our Onboarding and Enrolment functions to onboard and enroll within agreed / expected timeline through on-going volume monitoring and forecasting and continuous process improvements.
• Representation on key strategic implementations, on governance external/internal meetings as well as on strategic projects and initiatives
• Ensure the effectiveness of our Onboarding and Enrolment functions to onboard and enroll within agreed / expected timeline through on-going volume monitoring and forecasting and continuous process improvements.
• Implement production report and performance scorecard
• Measure team performance and manage performance gap accordingly
• Closely collaborate with the LOBs to plan and forecast required capacity
• Chair the monthly Director Onboarding and Enrolment Governance committee which includes key stakeholders of the
• Onboarding and Enrolment process (e.g., Insurance, Administration, Health, Operations, IT). Ensure proper support and level of collaboration required to deliver according to LOB expectations

WHO WE’RE LOOKING FOR

• Bachelor’s degree in a related field – business, marketing, communications, or combination of competencies, education and related work experience will be considered
• 10+ years progressive leadership / senior PM roles in a related field including a minimum of five years’ experience in managing the PM functions
• PMP certification and designations in Insurance such as with LOMA, CEBS an asset
• Ability to influence and lead teams to achieve clients project deliverables
• Ability to organize and prioritize teams’ accountabilities in a deadline-driven environment
• Strong customer focus while balancing business expectations
• Leadership values and a presence that instills confidence, credibility and demonstrates mature judgement. 
• Ability to proactively identify challenges, poses strategic foresight, and implement appropriate courses of action
• Experience in elevating, scaling, and leading the Onboarding and Enrolment function within a large corporate setting
• Senior team player who can establish and maintain positive working relationships with diverse teams
• Excellent communicator and negotiation skills with the ability to lead internal and external meetings up to executive levels and perform presentations in front of clients
• Experience in our key lines of business; Insurance, Benefits Administration, and/or Health Services an asset
• Business travel required on a national basis a few times a year to meet with large potential new clients for finalists presentation and meetings with new large clients during the Onboarding.
• Bilingualism (French & English) is an asset.

Applications will be received until 7 p.m. EST, January 17th, 2025.

THE CULTURE

We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone’s voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded. 

Where your growth means our growth.

Where your voice is heard and valued.

Where your work has purpose. And purpose matters.

We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it’s about making a
difference together.

Here’s to Better Health for All!

A FEW MORE DETAILS

Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization. 

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn’t align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through [email protected]. Information received relating to accommodation will be addressed confidentially. 

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification). 

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