Director, Business Technology Solutions, Canada

AbbVie

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Becoming a member of AbbVie means, you can be a part of a crew of excellent professionals devoted to creating a exceptional impression on sufferers’ lives. At AbbVie, we conduct ground-breaking science on a worldwide scale on daily basis. AbbVie Canada is without doubt one of the Finest Workplaces in Canada whereby 90% of our workers are proud to say they work for AbbVie and 88% are pleased with how we contribute to the group.

AbbVie’s mission is to find and ship progressive medicines that clear up severe well being points immediately and tackle the medical challenges of tomorrow. We try to have a exceptional impression on folks’s lives throughout a number of key therapeutic areas: immunology, oncology, neuroscience, eye care, virology, ladies’s well being, and gastroenterology, along with services and products throughout its Allergan Aesthetics portfolio.

When selecting your profession path, select to be exceptional.

The first mission of the Industrial Enterprise Expertise Options Director is to steer and take accountability and accountability of complete Info Expertise options companies, which incorporates capabilities similar to Digital transformation, Information, Affected person Options and In Area Workforce options, guaranteeing Canadian Affiliate receives pro-active and cost-effective options and companies. He/she acts as a strategic thought companion to the GM and Affiliate Administration Workforce executing aligned expertise methods in a posh atmosphere utilizing analytical aptitude with the power to rapidly perceive enterprise efficiency drivers and their impression. Performs an energetic position in model groups by way of native groups and direct reviews. Leads native BTS crew to form and establish present and rising enterprise must leverage current expertise options, co-create with enterprise stakeholders and international BTS groups to stability quick time period and long-term goals. Works throughout AbbVie BTS organizations and enterprise capabilities to barter and safe the provision of sources (folks, funding, demand) to fulfill the calls for of the Affiliate/Enterprise. When relevant, delivering agreed upon options on time, inside scope, and preserve native Tech Options complying to AbbVie Insurance policies and Canadian rules.

The Folks Chief:

Will lead and develop a crew of BTS Product Line leads and/or BTS geography leads inside the affiliate and be an energetic member of the AMT (Affiliate Administration Workforce).

The Expertise Chief:

symbolize the course of expertise by way of dialogue and alignment with GMs/VPs liable for their respective areas. The position is liable for serving to the realm and associates maximise the worth they will realise from capabilities and options in addition to oversight for the supply of infrastructure companies into the organisation at a neighborhood degree.

The success Chief:

As a subject professional inside a worldwide commonplace expertise product space, they may play an energetic position within the planning and course of worldwide and native expertise implementation partnering alongside CEX, Industrial groups, Affiliate management, and different capabilities. Making certain adoption and understanding of options and have roadmaps.

The Industrial BTS Director is predicted to:

  • Be acknowledged because the go-to individual for expertise management inside the group by offering recommendation and take a number one position in enterprise expertise tasks

  • Have enter into enterprise technique, in areas the place expertise performs a major position

  • Generate tasks based mostly on information of enterprise technique in addition to native enterprise panorama and objectives – play a full and built-in position within the strategic and, the place attainable, the tactical planning course of inside the enterprise

  • Place the worth and advantages of Industrial BTS throughout all capabilities (collaboration, digital, knowledge & analytics, In-Area Workforce excellence and Affected person assist packages)

  • Be sure that BTS Operations inside the affiliate are delivered to a high-standard and in step with affiliate necessities

  • Present management and steerage for different BTS members inside the affiliate.

  • Lead the Expertise technique for the Affiliate aligned with the worldwide BTS group, by representing the wants of the enterprise, and thru activation of worldwide Expertise options, or options aligned with international BTS.

  • Align with international Product groups to embed wants inside international Product growth, activation, and assist.

  • Tactically ship Native options the place product match, timescales and affiliate funds don’t enable touchdown of International merchandise within the quick time period. On this case try to determine a easy migration pathway to the International technique.

    Expertise Management

  • Must be acknowledged as a key operate for all issues associated straight or not directly to expertise:

  • Take a management place on all expertise product associated initiatives

  • Communicate authoritatively on expertise product issues and supply steerage to the affiliate

  • Create alternatives for using expertise merchandise

  • Perceive the exterior technical and working mannequin atmosphere and turn out to be an professional in understanding how this impacts AbbVie at an affiliate degree

  • Perceive rising expertise and digital methods inside International and available in the market and perceive how they may impression affiliate enterprise methods.

    Industrial & Enterprise Expertise Options

  • Will play a key position within the implementation of capabilities for industrial processes. This contains the supply, and monitoring of affiliate Industrial Options designed for our exterior stakeholders, primarily in partnership with the Model Groups and Medical capabilities It will entail:

  • Outline, provoke, and oversee the supply of expertise tasks at an affiliate degree.

  • Perceive the native enterprise panorama and dynamics and companion with enterprise administration to develop BTS methods that assist the important thing enterprise methods

  • Be sure that tasks are built-in options, re-using current options and AbbVie-standard platforms wherever attainable, and fulfil their practical enterprise necessities, as signed off by the enterprise companions.

  • Assist the purchasers make enterprise choices concerning danger, prices, measures of success and ROI (return of funding) for affiliate BTS tasks

  • BTS consultant for affiliate enterprise imaginative and prescient/technique classes

  • Offering affiliate enter for Space/international BTS imaginative and prescient/technique classes the place required.

  • Influencing broader AbbVie BTS methods (space, division, company) by way of goal enter and suggestions, guaranteeing choices & actions are in line with the related enterprise & BTS methods

  • Sustaining a excessive degree of data round these techniques, and being a degree of contact for the affiliate for future developments and greatest apply

    Compliance and Management

  • Accountable for the implementation and administration of BTS compliance inside the affiliate.

  • Accountable for compliance with, and consciousness within the affiliate of, relevant Company and native IT insurance policies and procedures. Main contact for inside BTS audits

  • Be sure that relationships with exterior events are managed successfully and constructively, with the suitable contractual concerns in place for AbbVie’s profit.

  • Guarantee all tasks are compliant with native regulatory frameworks and authorized necessities.

    Monitoring of Affiliate Website BTS Operations and Infrastructure

  • The Industrial BTS crew has oversight of BTS Operations and Infrastructure companies delivered into the affiliate, and for native BTS enterprise processes that assist day-to-day operations. Accountable:

  • The event, implementation, and monitoring of any affiliate-specific companies

  • Liaison with International Infrastructure Providers, International Service Desk, for escalation and suggestions.

  • Management of native third-party EUC workers

  • Understanding of affiliate consumer expertise in relation to BTS Operations and Infrastructure, the Industrial BTS crew is the voice of the affiliate in discussions with international capabilities and will search to constantly elevate the bar for service supply high quality.

    Scope and dimension of duties of the position:

  • Single Level of accountability for all options and companies offered to the affiliate in:

  • In Area Workforce Effectiveness

  • Digital Transformation (Multichannel administration planning, technique and enablement)

  • Buyer Relationship Administration (Sufferers, Physicians and Payers)

  • Enterprise Analytics and Efficiency Administration options

  • Digital promotional materials administration, together with Closed Loop Advertising

  • Advertising Useful resource Administration

  • Exterior dealing with web page coordination

  • Studying Administration

  • Course of Automation

  • IT Core companies / IT compliance and data safety

  • Accountable of:

  • Expertise Administration: crew sized between 7-9 workers, + 2-3 outsources companies.

  • Native IT vendor administration

  • Expertise Portfolio: financials, supply, capability and danger administration, for a +250million enterprise

  • Affiliate stakeholder administration: portfolio prioritization, useful resource allocation.

  • Native change administration and Worth realization for enabled capabilities.

    Expertise & Competencies Required:

  • Potential to work successfully and extremely interactively with all ranges of administration, BRM Expertise.

  • Robust impartial decision-making, organizational planning, and problem-solving expertise with a solution-oriented mindset.

  • Affect inside a matrix organisation and the power to steer with out direct authority

  • Capability to handle stakeholders: expectations and new calls for.

  • Efficiently managing expertise tasks by way of the complete lifecycle and main product adoption

  • Expertise in analysing, designing, and enhancing and measuring enterprise processes & outcomes

  • Expertise with Compliance and the SLC

  • Expertise to handle exterior service suppliers

  • The next are extremely fascinating areas of competency and information

  • Data and expertise of the Industrial expertise and digital panorama in Pharma

  • Data of capabilities and expertise in pharma ecosystems (CRM, Information, Digital)

  • Perceive enterprise circulation of knowledge in techniques

  • Understanding of, or ideally expertise delivering digital methods

    Data / Schooling Required:

  • Bachelor’s Diploma in Info Expertise/Pc Science, Enterprise administration or equal expertise, ideally in enterprise or a carefully associated self-discipline.

  • +10 years of expertise in IT main positions, working in a posh, multi-stakeholder atmosphere throughout international locations

    AbbVie strives to supply a French working atmosphere for its workers in Quebec. Though as a part of its francization program has taken all cheap steps to keep away from imposing the next requirement, superior quantity of data of English / Fluency in English is a vital requirement for the place of BTS Director together with, however not restricted to, for the next causes:

  • English talking workers outdoors the province of Quebec.

  • English talking purchasers outdoors the province of Quebec.

  • Anglophone area outdoors the province of Quebec.

    AbbVie is an equal alternative employer and encourages ladies, Aboriginal folks, individuals with disabilities and members of seen minorities to use.

AbbVie is dedicated to working with integrity, driving innovation, reworking lives, serving our group, and embracing variety and inclusion. It’s AbbVie’s coverage to make use of certified individuals of the best capacity with out discrimination in opposition to any worker or applicant for employment due to race, shade, faith, nationwide origin, age, intercourse (together with being pregnant), bodily or psychological incapacity, medical situation, genetic data, gender identification or expression, sexual orientation, marital standing, standing as a protected veteran, or another legally protected group standing.


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