Desktop Support

Iron Service Global Inc

Job Description:

  • Provide customer facing end-user support that includes
  • Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals
  • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
  • Support for Operating System, base load software, MS Office suite and other business application
  • Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
  • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
  • Support for the Mobility devices (IOS/iPhone/IPads)
  • VIP and home-based office (HBO) user support
  • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
  • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform managed print service invoicing/meter read/polling report verification
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
  • Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis

2.2 Health and Safety Responsibilities:

  • Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as cooperate with all persons involved to that end.
  • Read, understand and comply with the company’s safety policies, rules, procedures and practices.
  • Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.
  • Promptly report to management all incidents, including injuries, illnesses and near misses.
  • Observe general principles of incident prevention and participate in the requirements of the safety program.
  • Use devices and wear PPE as per regulatory requirements and ’s standards.
  • Refrain from causing or participating in harassment or violence.
  • Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.
  • When performing work on behalf of on a client’s work site, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.
  • Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.
  • Comply with the provincial OHS Act, Regulations and Code.

Set an example for good safety conduct

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $27.00-$30.00 per hour


  • Dental care
  • Life insurance
  • Paid time off
  • Vision care


  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:

  • Esterhazy, SK S0A 0X0: reliably commute or plan to relocate before starting work (required)


  • Desktop support: 1 year (preferred)
  • Active Directory: 1 year (preferred)


  • French (preferred)

Apply Now
To help us track our recruitment effort, please indicate in your cover/motivation letter where ( you saw this job posting.

Leave a Reply