Desktop Support

Job Description:

• Provide customer facing end-user support that includes

• Break-fix support for Laptop, desktop, tablets, and associated hardware peripherals

• IMAC support including large scale/bulk office moves/re-stack activities (all moves)

• Support for Operating System, base load software, MS Office suite and other business application

• Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs

• Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries

• Support for the Mobility devices (IOS/iPhone/IPads)

• VIP and home-based office (HBO) user support

• Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance

• Respond to end-user requests for updates on ticket status and promptly follow up as needed.

• Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

• Perform managed print service invoicing/meter read/polling report verification

• Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs

• Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

• Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

• Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.

• Provide On-call support if required outside business hours on a rotational basis

2.2 Health and Safety Responsibilities:

• Take every reasonable precaution to protect the health and safety of fellow employees, themselves and any other person at or in the vicinity of a work site; as well as cooperate with all persons involved to that end.

• Read, understand and comply with the company’s safety policies, rules, procedures and practices.

• Notify management of any unsafe or harmful acts or conditions that may impact health, safety or the environment.

• Promptly report to management all incidents, including injuries, illnesses and near misses.

• Observe general principles of incident prevention and participate in the requirements of the safety program.

• Use devices and wear PPE as per regulatory requirements and ’s standards.

• Refrain from causing or participating in harassment or violence.

• Operate, use or maintain all tools and equipment in accordance with established or accepted procedures and practices.

• When performing work on behalf of on a client’s work site, abide by the policies, rules, and procedures that are stipulated within the client’s safety program.

• Cooperate with any person exercising a duty imposed by the provincial OHS Act, Regulations or Code.

• Comply with the provincial OHS Act, Regulations and Code.

Set an example for good safety conduct

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Salary: $27.00-$30.00 per hour

Benefits:

• Dental care
• Life insurance
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Esterhazy, SK S0A 0X0: reliably commute or plan to relocate before starting work (required)

Experience:

• Desktop support: 1 year (preferred)
• Active Directory: 1 year (preferred)

Language:

• French (preferred)