Customer Support Consultant (Part-Time Contract)

Job title:

Customer Support Consultant (Part-Time Contract)

Company

OANDA

Job description

Everyone at OANDA is focused on our vision to transform how our customers can meet all their currency needs. We are revolutionising the world of currency trading by providing innovative trading experiences, currency data and analytics solutions. Dare to be open, bold, focused – own it and apply! The future is now!Join us and:Work on an award-winning platform that processes billions of dollars every day.Boost up your career path in a global, multicultural team.Give yourself a chance to develop in Client Experience, Forex Exchange Services, Onboarding, and Funding/Withdrawal areas.Improve yourself and your team through education and continuous learning.Contribute innovative ideas to improve the daily trading experience of thousands of customers.How do we work?Our Sales and Client Experience Teams work globally from different locations. Join us to support our Toronto Team and act as a front-line point-of-contact for our Customers. You will handle among others teaching our customers about our products, invoicing, payment and Customers’ questions and inquiries.We offer 3 months a part-time contract with a possibility to renew cooperation as a full-time employee.In this role, you will:Assist and educate customers on FX data products and services offered by OANDA.Provide advanced troubleshooting assistance to customers having difficulty accessing the FX data API and web tools.Assist the Clients with invoicing, payments and document requests.Work to maintain the standards of the department and ensure that you stay in line with the assigned metrics for the role.What skillset you need, to be successful in this role?University degree completed or in progress, preferably in Finance, Economics, Accountancy area.Fluent English.Availability to work min. 35 hours weekly for 3 months.Previous experience Client facing (Sales / Customer Support) or Accounts Receivable roles will be a plus.Very good communication skills, maturity and responsibility.Ability to work independently and take the initiative.OANDA Global Corporation is a diverse and global team with offices around the world. We value the unique skills and experiences each individual brings to OANDA. We are committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide an inclusive and accessible environment for everyone. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to provide as seamless a recruitment experience as possible.Learn more about our culture .Review and learn more about how we treat your personal data and protect your privacy.

Expected salary

Location

Toronto, ON

Job date

Thu, 04 Apr 2024 00:50:19 GMT

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