Customer Support Representative, Intuit TurboTax – Remote

Job title:

Customer Support Representative, Intuit TurboTax – Remote

Company

Working Solutions

Job description

Contractuel Temps partiel 20.00$ – 22.43$ Horaire Aussitôt que possible 100% télétravailDescription du posteResponsibilities
Working Solutions seeks helpful and tech savvy independent contractors to provide customer support to Intuit TurboTax’s customers – all from the comfort of home with the ability to create your own schedule!
In this role, you will assist customers with software navigation, help customers locate prior returns and amendments, and escalate calls when necessary. You will assist customers via phone support with video chat capability.Why join the WooHoo! Crew? There are many perks to contracting with us:

• Work from home: Say goodbye to commuting hassles and hello to the convenience of working from home.
• Work when it’s convenient for you: Flexibility is the name of the game. Schedule your own hours and enjoy the freedom of creating a schedule that works best for you.
• Gain experience in different industries: Expand your skillset and broaden your horizons while providing exceptional customer service.
• Supportive environment: We’re there to help so you can focus your efforts on bringing top-notch service to the customers we serve.

Earnings Potential

• Earn up to 22.43 CAD/ $15.60 USD per hour with additional incentives available for achieving key client metrics.
• All currency is paid in USD.

Schedule

• This is a seasonal contract that runs through Tax Day, April 30th 2025.
• Flexible schedule opportunities – you create your own schedule within program hours.
• Program is open 7am – 11pm CST, Monday-Sunday
• Morning, Evening, Weekday, and Weekend hours available!

Skills Needed

• Sincere desire to assist the customer
• Tech savvy and avid computer user
• Ability to multi-task and navigate multiple systems
• Communicate with a friendly tone and professional demeanor

Work Environment Requirements:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Technology Requirements

• Personal computer (no tablet)
• Broadband internet connection, recommended at least 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Windows 10 or Windows 11 operating system
• Valid antivirus software installed, running and up to date
• USB headset with microphone
• Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
• A webcam will be loaned to each contractor to be used for the duration of the contract.

*Full PC requirements
Important Information
We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker’s compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.Mobilité : NoneWorking SolutionsWelcome to Working Solutions, a leading provider of at-home, customer-service jobs. We work with thousands of virtual contact center agents (our PROs!) throughout the United States and Canada and always have opportunities for high-energy individuals…

Expected salary

Location

Toronto, ON

Job date

Thu, 26 Dec 2024 23:22:45 GMT

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