Customer Service Technician

Location: Woodside Department
Employment Standing: Everlasting Half-Time (CUPE 5348)
Hours: 20 hours per week with capability to work all shifts – days, evenings, and weekends

Do you might have a ardour for information and wonderful customer support abilities? Oakville Public Library has seven library branches which are devoted to serving the various neighborhood of Oakville. On this position, you’ll assist the general public, assortment and library operations inside a department to offer companies that attempt to Encourage Oakville.

What you’ll do
As a Buyer Service Technician you’ll:
• Ship wonderful service to prospects of all ages by adhering to the AODA’s Buyer Service Commonplace
• Present customer support associated to the circulation of supplies and buyer account data
• Interpret library insurance policies throughout buyer interactions; refer complicated conditions to subsequent stage employees
• Present ‘roving’ reference and readers’ advisory companies to the general public, in particular person, by phone and electronically; refer complicated inquiries to subsequent stage employees or specialised sources
• Help prospects in accessing on-line and print data utilizing all applied sciences together with cell units and 3D printing
• Help and promote self-service know-how by explaining and demonstrating performance as applicable, akin to self-checkout, multi-functional printers
• Present technical assist to prospects, akin to PC Reservation visitor passes, Microsoft Workplace, net electronic mail, program registration software program
• Resolve conditions with safety gate alarm
• Course of account reconciliation and money deposits
• Determine and resolve customer support issues and complaints; report these requiring additional decision
• Course of interlibrary mortgage requests
• Help with assortment upkeep and growth work, together with new books, standing orders and weeding
• Help with department operational actions akin to compiling statistics and experiences
• Promote library collections by means of visible merchandising and creation of studying lists for web site
• Perceive and promote OPL sources, packages and companies
• Present coaching for purchasers and employees as required
• Help with orientation and coaching of recent employees as required
• Replenish pamphlets and posters; keep neighborhood bulletin boards
• Present data on room rental, and act as first level of contact; help with room set-up for packages and exterior bookings
• Order workplace provides
• Preserve consciousness of recent and rising traits in library companies and packages
• Develop new abilities and take part in skilled growth alternatives
• Take part in inner and/or exterior committees as required
• Work in compliance with the provisions of the Occupational Well being & Security Act, the Office Security and Insurance coverage Act, different related well being and security laws, and the Oakville Public Library’s Well being & Security Program
• Help with different duties as assigned

Is that this a great match for you?
We’re in search of somebody who can:
• Present wonderful customer support to each inner and exterior prospects
• Talk successfully, each written and verbal
• Make the most of information of print and on-line sources to assist reference and readers’ advisory companies for purchasers of all ages
• Apply experience in know-how, together with an understanding of the vital and evolving position of know-how
• Carry out work requiring accuracy and a focus to element
• Train logic and choice making abilities
• Make use of wonderful interpersonal and relationship constructing abilities
• Make use of wonderful organizational and time administration abilities with the flexibility to prioritize and multitask in a busy setting
• Reveal consciousness of recent and rising traits in library companies and packages
• Work independently and as a part of a staff
• Reply successfully to vary
• Be versatile with work assignments and schedule; shifts embrace morning, afternoon, night and weekend shifts
• Reveal expertise with automated library programs

Your expertise and academic background:
• Library and Info Technician diploma with minimal 1 yr library expertise or will take into account an equal mixture of schooling and expertise
• Expertise with Symphony built-in library programs, RFID know-how, 3D printers and Microsoft Workplace Suite can be thought of an asset.

Who’re we?
Oakville Public Library strives to meet our mission of cultivating discovery and creativity in each section of life. We’re centered on distinctive customer support to satisfy the wants of the kids, youth, adults, and seniors using our bodily or on-line companies. We proceed to be agile in our mandate to satisfy the wants of the residents of Oakville.

What’s it wish to work at Oakville Public Library?
It’s difficult, stimulating, and massively rewarding. Our positions provide super range and wonderful alternatives for skilled development. Day-after-day, we decide to offering entry to tangible sources and packages that encourage, encourage, and provoke thought for the residents of Oakville.

Functions can be accepted on-line at www.opl.on.ca  within the present alternatives part no later than midnight on February 15, 2024.

The Oakville Public Library is an equal alternative employer and is happy to accommodate particular person wants in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) inside our recruitment course of upon request. For those who require lodging at any time all through the recruitment course of please contact Human Sources at [email protected]

A Safety Clearance Examine can be required for all workers and volunteers of the Oakville Public Library. Profitable candidates should submit the Safety Examine (dated inside the final six months) previous to or on the primary day of employment.

The Oakville Public Library endeavours to offer a protected setting for all its workers. We thank all candidates for his or her curiosity, nonetheless, solely these candidates thought of for an interview can be contacted.