Customer Service Representative

Catalent Pharma

0081584 Buyer Service Consultant

Place Abstract

Catalent is a world, high-growth, public firm, and a number one companion for the pharmaceutical business within the growth and manufacturing of latest therapies for sufferers worldwide. Your abilities, concepts, and keenness are important to our mission: to assist individuals dwell higher, more healthy lives. Catalent is dedicated to a Affected person First tradition via excellence in high quality and compliance, and to the protection of each affected person, shopper and Catalent worker.

Reporting to the Buyer Service & Demand Supervisor, the Buyer Service Consultant is accountable for managing particular person buyer accounts, guaranteeing excessive customer support outcomes that promote buyer retention and progress. This place represents the corporate as the first level of contact with our prospects and offers an integral inside hyperlink supporting Enterprise Growth actions.

This place is positioned in Windsor, Ontario, certainly one of two websites positioned in Canada providing softgel growth and manufacturing capabilities for the Pharmaceutical and Client Well being industries. Now we have a broad vary of built-in formulation, manufacturing, analytical and packaging providers to supply full-service turnkey options.

Shifts: Common working hours: 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch

The Position

  • Develop and preserve relationships inside assigned accounts.
  • Work with the Provide Chain staff to amass and course of order confirmations.
  • Determine and assist resolve dangers related to the supply and/or provision of buyer contracts; handle consumer expectations all through the contract.
  • Talk discover of delay / difficulty / reschedule to the shopper.
  • Course of buyer inquiries and/or complaints.
  • Promote and preserve the group’s model picture and id throughout the market.
  • Replace and preserve working forecast together with month-to-month consumption calls.
  • Should be capable to work prolonged hours, weekends as wanted, particularly when issues happen or when deadlines have to be met and carry out different duties as required.

The Candidate

  • Minimal School Diploma is required.
  • Bachelor’s diploma in enterprise administration (Advertising and marketing) is most well-liked. 
  • Minimal 3+ years of customer support and/or account administration expertise is required.
  • Expertise working in a pharmaceutical, manufacturing and/or GMP facility is an asset.
  • Information of retail and/or wholesale gross sales ideas, strategies, practices, and strategies.
  • Glorious negotiation and diplomacy expertise, with a excessive diploma of tact and persuasiveness.
  • In a position to construct and preserve lasting relationships with company departments, key enterprise companions, different stakeholders.
  • Expert at assessing consumer wants, creating proposals, and delivering options.
  • Driver’s license.
  • Whereas performing the obligations of the job, the worker is required to speak and listen to.
  • The worker is usually required to take a seat and use their palms and fingers, to deal with or really feel and to govern keys on a keyboard.
  • Use of handbook dexterity is required.
  • The worker is often required to face, stroll, attain with arms and palms, bend, or twist, and to stoop, kneel, crouch or crawl.
  • Imaginative and prescient talents required by this job embody shut imaginative and prescient.

Why You Ought to Be part of Catalent

  • Complete Profit Package deal (Well being, Dental, Imaginative and prescient, & Life Insurance coverage)
  • Group Retirement Financial savings –Registered Pension Plan (RPP) with employer contributions.
  • Paid Time Off Applications together with trip, banked time & private time.
  • Worker Reward & Recognition applications.
  • Alternatives for skilled and private growth & progress together with tuition reimbursement.

Catalent affords rewarding alternatives to additional your profession! Be part of the worldwide drug growth and supply chief and assist us carry over 7,000 life-saving and life-enhancing merchandise to sufferers world wide. Catalent is an thrilling and rising worldwide firm the place staff work straight with pharma, biopharma and shopper well being corporations of all sizes to advance new medicines from early growth to medical trials and to the market. Catalent produces greater than 70 billion doses per yr, and each shall be utilized by somebody who’s relying on us. Be part of us in making a distinction. 

Catalent is dedicated to the well being and security of its staff, guests and the purchasers and sufferers we serve. Because of the worldwide pandemic, we now have modified a lot of our recruitment and on-boarding processes to keep up everybody’s security. The Human Sources groups will talk all vital security processes and procedures all through every stage.

private initiative. dynamic tempo. significant work.

Go to Catalent Careers to discover profession alternatives.

Catalent is an Equal Alternative Employer and doesn’t discriminate based mostly on any attribute protected by native regulation.

Should you require cheap lodging for any a part of the appliance or hiring course of because of a incapacity, it’s possible you’ll submit your request by sending an e mail, and confirming your request for an lodging and embody the job quantity, title and site to [email protected]. This selection is reserved for people who require lodging because of a incapacity. Info acquired shall be processed by a U.S. Catalent worker after which routed to an area recruiter who will present help to make sure acceptable consideration within the software or hiring course of.

Discover to Company and Search Agency Representatives: Catalent Pharma Options (Catalent) isn’t accepting unsolicited resumes from companies and/or search corporations for this job posting. Resumes submitted to any Catalent worker by a 3rd celebration company and/or search agency with out a legitimate written & signed search settlement, will turn out to be the only real property of Catalent. No charge shall be paid if a candidate is employed for this place because of an unsolicited company or search agency referral. Thanks.

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