Customer Service Representative

Catalent -

Full job description

Place Abstract

The Buyer Service Consultant is chargeable for managing particular person buyer accounts, guaranteeing excessive customer support outcomes that promote buyer retention and progress. The Buyer Service Consultant represents the corporate as the first level of contact with our prospects and offers an integral inside hyperlink supporting Enterprise Growth actions.

This place is situated in Windsor, Ontario, one in all two websites situated in Canada providing softgel improvement and manufacturing capabilities for the Pharmaceutical and Client Well being industries. We now have a broad vary of built-in formulation, manufacturing, analytical and packaging companies to supply full-service turnkey options.

Shift: Onsite – Regular hours 8:30 -5, M-F

The Function

Promote and keep the group’s model picture and identification inside the market.

Establish and goal new enterprise gross sales alternatives that shut shortly for the best income. Develop and keep relationships inside assigned accounts; enhance shopper utilization and product/service adoption charges.

Monitor forecast/historic gross sales so as to talk with prospects and BDMs relating to gross sales alternatives and progress. Full exact and correct gross sales knowledge entry that assists in guaranteeing firm profitability. Replace and keep working forecast together with month-to-month consumption calls.

Establish and resolve dangers related to the supply and/or provision of buyer contracts; handle shopper expectations all through the contract.

Observe and comply with the completion of inside necessities to make sure well timed response to buyer. Preserve an updated account profile sheet for particular person prospects to make sure accuracy of wants. Observe and Measure Division Metrics as required.

Work with the Provide Chain crew to amass and course of order confirmations. Steady communication relating to order standing, together with inside communication for decision of points, discover of delay / challenge / reschedule to the client.

Assist New Product Introduction Course of and Growth Mission Plans via the DPM Assembly and the DMP Supervisor. Coordinate job completion as assigned with inside departments, Enterprise Growth Managers, and the client.

Should have the ability to work prolonged hours, weekends as wanted, particularly when issues happen or when deadlines should be met.

Carry out different duties as required.

The Candidate

Minimal Faculty Diploma required.

Minimal 3-5 years of direct-selling and account administration expertise; expertise working in a pharmaceutical, manufacturing and/or GMP facility a plus.

Information of retail and/or wholesale gross sales rules, strategies, practices, and methods.

Glorious negotiation and diplomacy expertise, with a excessive diploma of tact and persuasiveness.

Demonstrated expertise in closing main enterprise transactions.

In a position to construct and keep lasting relationships with company departments, key enterprise companions, different stakeholders.

Why You Ought to Be part of Catalent

Complete Profit Package deal (Well being, Dental, Imaginative and prescient, & Life Insurance coverage)

Group Retirement Financial savings –Registered Pension Plan (RPP) with employer contributions.

Paid Time Off Applications together with trip, banked time & private time.

Worker Reward & Recognition packages.

Alternatives for skilled and private improvement & progress together with tuition reimbursement.

Catalent provides rewarding alternatives to additional your profession! Be part of the worldwide drug improvement and supply chief and assist us deliver over 7,000 life-saving and life-enhancing merchandise to sufferers all over the world. Catalent is an thrilling and rising worldwide firm the place staff work immediately with pharma, biopharma and shopper well being firms of all sizes to advance new medicines from early improvement to medical trials and to the market. Catalent produces greater than 70 billion doses per 12 months, and every one will likely be utilized by somebody who’s relying on us. Be part of us in making a distinction.

Catalent is dedicated to the well being and security of its staff, guests and the purchasers and sufferers we serve. On account of the worldwide pandemic, we now have modified lots of our recruitment and on-boarding processes to keep up everybody’s security. The Human Sources groups will talk all vital security processes and procedures all through every stage.

private initiative. dynamic tempo. significant work.

Go to Catalent Careers to discover profession alternatives.

Catalent is an Equal Alternative Employer and doesn’t discriminate primarily based on any attribute protected by native regulation.

For those who require affordable lodging for any a part of the applying or hiring course of on account of a incapacity, it’s possible you’ll submit your request by sending an e mail, and confirming your request for an lodging and embody the job quantity, title and site to [email protected]. This feature is reserved for people who require lodging on account of a incapacity. Info acquired will likely be processed by a U.S. Catalent worker after which routed to a neighborhood recruiter who will present help to make sure applicable consideration within the utility or hiring course of.

Discover to Company and Search Agency Representatives: Catalent Pharma Options (Catalent) is just not accepting unsolicited resumes from companies and/or search corporations for this job posting. Resumes submitted to any Catalent worker by a 3rd celebration company and/or search agency with out a legitimate written & signed search settlement, will change into the only real property of Catalent. No charge will likely be paid if a candidate is employed for this place on account of an unsolicited company or search agency referral. Thanks.

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